Meet Rewards Network®

Headquartered in Chicago, Rewards Network® powers the country’s leading dining loyalty programs, and offer our Merchant Cash Advance and Marketing Service products to restaurants nationwide.

Being part of the team means that you’re a collaborator, invested in your work and dedicated to improving everything you touch. Here, you’ll have the flexibility and freedom to learn the newest technologies and processes in our Lean/Agile environment. You’ll have the opportunity to engage and build your knowledge alongside some of the best developers in the business. This position is a pathway onto the development teams for a motivated candidate that needs some real life experience.

The Opportunity

As a Junior Developer / Application Support Engineer, you will be the interface between our users, members and the development teams, troubleshooting application issues for our partner websites, internal applications and back-end systems, solving problems and working with senior developers to resolution. This is not a network or helpdesk support position, but an application support position with a path to become a full time developer.

• You will triage, prioritize, and drive resolution for member issues with our partner websites, internal applications and backend systems

• Work directly with Member Services to resolve member issues

• Carry out root cause analysis of incidents after they’ve been resolved and work with the development team to make permanent fixes when necessary

• Update our application knowledge base with new or missing information

• You will become the subject-matter expert (SME) for our internal applications and share your knowledge with Product and Business Analysts, helping them understand any dependencies for new features

• Working regularly with the Development Team, you will learn how to debug existing software and help offload developer support responsibilities.

• you will be learning to develop fixes for defects and writing scripts or code for new features

• You will work with the latest technologies, tools, and processes

• You will participate in an on-call rotation

Requirements

• An insatiable interest in technology, and in solving problems;
• A minimum of 1 year of experience supporting applications as a junior software developer or App Support Specialist in a business environment (scripting and/or coding), working in any modern language (Java, .net, Scala, etc.)
• Some demonstrable knowledge of SQL queries
• Experience working with ManageEngine or similar ticketing tool
• Must possess excellent communication skills and passion for working with software, users, and solving problems
• You are a fast learner, willing and able to learn to use new tools for monitoring, debugging, troubleshooting, programming and communicating
• Extra points for experience working with: Salesforce.com, Manage Engine, Confluence, Monitoring tools like Kibana, Elastic Search, or Datadog, Git, intellij, Zendesk, RedHat/Centos

We connect diners to fantastic restaurant experiences by offering unique card-linked offers thanks to our ability to leverage advanced technology and powerful data analytics, while simultaneously providing value to our strategic partners' overall loyalty programs.

We work alongside our restaurant partners every day, sharing in the ebbs and flows of their business while helping them achieve their dreams. We provide marketing and financing that work with their business and are truly pay-for-performance. We help them increase revenue, traffic, and customer engagement. Importantly, our services do not require the merchant to discount or give away their products.

Even more, we enhance our partners' loyalty programs by offering a turn-key, scalable dining rewards program that is right for their business model and leverages their unique brand to help increase the value proposition for their customers.

Finally, we connect our millions of members to our participating restaurants, allowing them to earn the rewards they desire when dining out.

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.