Company: Oak Street Health
Title: Associate, EMR Support and Expansion

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

Role Description

The EMR Support and Expansion Associate is responsible for the day-to-day management of Oak Street Health’s Electronic Medical Record (EMR), Greenway Primesuite. Responsible for managing, implementing, and training Oak Street’s new team members on Greenway functionality and workflows, as well as providing ongoing training and support for team members who are already using Greenway in our clinics. Success requires high levels of problem solving ability, a high degree of resourcefulness, and excellent communications skills. Specific role responsibilities include:
 

Responsibilities

• Flexibility to travel throughout multiple States between our clinics; approximately 75%
• Assist in company expansion by leading/providing software support onsite at new
• Provide onsite support to existing IL clinics during expansion off-season
• Becoming Oak Street internal expert on clinical and service team workflows’
• Maintaining the day to day systems of our EMR
• Developing management reports based on data in our EMR
• Training new users on our EMR and assisting with new user onboarding process
• Serving as first line of defense for help desk/GWY functionality questions and issues
• Interacting directly with clinic staff and providing training and support on an ongoing basis clinics travel

This role reports directly to the Associate Manager of Software Support Desk and has significant opportunity for advancement and growth of responsibility.

What we’re looking for
 We’re looking for motivated individuals with:

• At least 2-3 years of healthcare EMR technical support, training, and software implementation
• Experience and facility with technical troubleshooting and problem-solving
• Strong presence, interpersonal, and communication skills
• A problem-solving orientation and a flexible and positive attitude
• Incredible level of organization and reliability
• Familiarity with medical terminology
• US work authorization 

What does being “Oaky” look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

• Collaborative and energetic culture

• High levels of responsibility 

• Competitive benefits; including paid vacation and sick time, generous 401K match with immediate vesting, as well as health benefits
   

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.