Interested in systems administration more than software engineering?  DAXKO’s breaking from its norm and looking for a talented helpdesk support professional to support its internal systems and users.  When it comes to our computers, we’re a tough group to please so you’ll need a strong work ethic, excellent personal management skills, and a good personality.  This is an entry-level position (no IT veterans, please), under the supervision of the Tech Ops Systems Lead.  To succeed, you must have the ability to understand priorities, manage multiple tasks, and execute the work to completion.  Think you’re up to the task?

What You’ll Be Doing:

The daily regime may range from working with printers to setting up a new Team Member on a laptop.  You’ll also...

• Troubleshoot computer hardware and software issues
• Set up emails, printers, laptops, printers and desktops
• Install hardware and software
• Set up A/V (audio/visual) for various meetings
• Update ticketing system to reflect work in progress or completed
• Handle printer break/fix issues
• Support mobile devices
• Research pricing information and purchasing for team member IT needs
• Interface directly with internal customers with a professional and positive demeanor

What You Must Have:

• 1-3 years’ experience executing IT project tasks and assisting end users
• Experience troubleshooting end user computers, tablets, smartphones, and networking issues
• Ability to resolve basic to advanced hardware, software and connectivity problems including wireless networking
• Ability to communicate advanced technical information in an easy to understand way for end users who may not have the same level of experience and/or knowledge
• Excellent problem-solving skills
• Good oral and written communication skills
• Ability to work constructively (a.k.a. patiently) with the entire DAXKO Team
• Proficiency with: 
  • Platforms including Dell, Apple, Windows, Mac OS/X, MacOS, and MS Office Suite
  • Active Directory, Open Directory, or other LDAP frontend applications
  • VPN, VNC, TCP/IP, DNS, DHCP, etc.
  • Cloud applications such as Dropbox, Office 365, etc.
  • Systems management applications such as Teamviewer, ARD, Kace, etc.
  • Learning new systems fast and being comfortable with change

What Will Place You Ahead of the Pack:

• Experience with IT ticketing systems, such as SpiceWorks, SysAid, Kace, osTicket, Jira, etc. is a plus.
• Experience with desktop virtualization including VMware Fusion, Citrix, and/or VirtualBox also a plus.
• Technical degree

Additional information

The Daxko Nation includes three distinct brands: Daxko, Club Automation, and Zen Planner. Through these brands, we deliver comprehensive technology solutions and experienced services to health & wellness facilities. Since we began in 1998, we’ve grown to span 68 countries, 10,000 facilities and over 20 million members. Our customers rely on us to be the engine of their growth with deep insight, guidance, technology solutions, and exceptional experiences that make us the industry’s recognized #1 software provider.

Our company, with a culture of collaboration, action, and entrepreneurship, has a well-deserved reputation of providing “career defining” opportunities for team members willing to pursue them.

With a high value placed on taking care of our customers and our team members, we have frequently been recognized locally and nationally as best workplaces.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include: 

• Flexible paid time off 
• Affordable health insurance options
• Monthly fitness reimbursement
• 401(k) matching
• Casual work environment
• Plenty of free food and caffeine