Desktop Support Specialist at Productive Edge (Chicago, IL)

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Productive Edge is seeking a Desktop Support Specialist to join our team. You will spend your days providing technical assistance and support for all hardware, software, and networking issues in our Chicago office. As a member of our high performing team, your days will normally consist of the following activities:
● Create, change, and delete user accounts per request
● Assist with administration of software tools like TeamCity, Jira, Confluence, and various Cloud Services
● Maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed when necessary
● Develop and maintain installation and configuration procedures, specifically laptop images
● Troubleshoot and resolve hardware, connection, printer and software issues
● Configure software and hardware for secure operation, including installation of security software
● Research and recommend software and hardware solutions
● Other administrative and operational tasks that are assigned
● Software updates, and other configurations as required
● Evidence gathering related to ongoing compliance for SOCII
● Assist with administration of AWS, Azure, Rackspace, and Google Cloud Platform accounts in addition to networks/servers built in those environments 

The ideal candidate will have strong customer service and organizational skills. To excel in these daily activities, a Systems Admin/IT Support Specialist at Productive Edge would make use of the following experience and skills (not all of these are required, but highly desirable):
● Bachelor’s Degree in Computer Science, or equivalent work experience
● Familiarity with SOCII controls and the audit process
● Ability to quickly troubleshoot and analyze problems and develop timely, budget-conscious responses
● Comprehensive knowledge of computer hardware, software, operating systems (Mac), network systems, and VOIP phone systems
● Excellent customer service and problem-solving skills
● Experience working in a fast-paced environment
● 2 - 3 years of professional I.T. experience 
● Ability to initiate, coordinate, and execute plans
● Experience in Active Directory configuration is a plus
● Experience with AWS, Azure services management is a plus
● Network configuration experience is a plus (Fortinet, AWS, Azure, VPN)

About Productive Edge

Productive Edge is a Chicago-based Digital Strategy and Technology Agency. We help clients with launching differentiated client engagement strategies, enhancing employee experience and optimizing their operations. Our technology specializations include modern enterprise mobility, digital experience platforms, artificial intelligence and machine learning, cloud-native solutions, internet of things, mixed reality and blockchain.

Productive Edge offers the unique opportunity to use your talents in a progressive, highly-collaborative environment. Because we focus on building long-term partnerships with our clients, Productive Edge team members are constantly challenged to anticipate the technological needs of diverse corporations. Our passion for developing the best solutions to today’s enterprise challenges makes Productive Edge such a rewarding place to work. We also offer an attractive suite of benefits including health, vision and dental insurance, flexible spending accounts, and a 401k retirement plan.

Our reputation for delivering premium technological support means that we are growing all the time. We have an open loft-style work environment in downtown Chicago, steps from the red/brown line and a fun work atmosphere with outings, foosball, stocked fridge and other activities. While we have a fun work environment and a passion for what we do, we also have a flawless record of timely delivery for our clients and expect each team member to embrace our high-performance standards.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • angularLibraries
    • VueLibraries
    • ASP.NETFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Google CloudFrameworks
    • AWS (Amazon Web Services)Frameworks
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • Visual StudioDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • WordpressCMS
    • Constant ContactEmail
    • MailChimpEmail

Location

PE is in trendy River North with great bars & restaurants nearby. Plus, the office is easy to get to with various train & bus stops being close!

An Insider's view of Productive Edge

What’s the vibe like in the office?

I started out as a consultant with Productive Edge in April 2015, so it feels like my second home. The project I work on requires me to be at the client's office from Monday to Thursday., so it always feels like I'm home when I come to the PE office on Friday!

Bhavini

Senior Quality Assurance Engineer

What kinds of technical challenges do you and your team face?

There is a very special atmosphere for developers at Productive Edge. Technology is constantly changing and in every project, I am challenged to do something – big or small – that I’ve never done before. That atmosphere keeps me motivated in constant learning, which is essential for a good software developer.

Nadezda

Senior Architect

What does career growth look like on your team?

From our interns up through our managing partners, we believe everyone has the opportunity to learn from each other. We run flat where our directors and partners are the front-line working with our team to ensure they are heard and have a clear growth plan in place. Yes, the door is always open.

Tim

Solutions Director - Mobile, Cloud & IoT

What unique initiatives do you have that encourage innovation?

Productive Edge takes a realistic and practical approach to innovation and growth. This approach makes complex ideas and technology trends accessible and understandable across the organization. PE really inspires our people to push their skills and grow in new ways. It is an exciting organization to be a part of.

Paul

Delivery Director

What are some things you learned at the company?

I've learned the importance of teamwork and communication. At PE, all projects are team-based with a lot of things in motion during each step of the process: from the sales team to the delivery teams to the finance and leadership teams. Having that camaraderie and communication makes a smooth process that works internally as well as for clients.

Kate

Finance Manager

What are Productive Edge Perks + Benefits

Productive Edge Benefits Overview

Work Hard, Play Hard
Celebrate often is our motto. Celebrate the success of others and the work accomplished. From quarterly outings to weekly events, to just hanging around in the office after work, we celebrate with those around us for making our company great.

Community Appreciation
We love to share our passion for technology with others. Learn more about the ways we're empowering our Chicago community and how you can get involved.

Culture
Volunteer in local community
The goal of PE Cares is to share our knowledge of tech with the surrounding community. We also offer various opportunities for our employees to volunteer for causes that are most important to them.
Partners with Nonprofits
Productive Edge partners with various nonprofits such as the UIC Black Tech Scholars, TechGirlz, Lincoln Park Conservancy, and The Birthday Project to name a few.
Friends outside of work
Eat lunch together
Intracompany committees
Productive Edge has a Social Team for coordinating fun around the office as well as our quarterly events. There are also different Special Interest Groups to join!
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Customized development tracks
Paid industry certifications

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