Director, Infrastructure at CCC Information Services

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Job Description Summary

We are looking for a Director of IT Infrastructure to join our team here at CCCIS. This role will be accountable for delivering and operating Infrastructure environments for CCC’s client facing application services. This includes public and private cloud hosting and operations, participating in strategy development and planning, migration activities, design, standardization of processes / procedures and the set-up of monitoring disciplines. The leader should be an advocate of automated methods and the SRE principles through effective communication and collaboration with cross functional teams. The successful applicant must be a subject matter expert with datacenter and cloud hosting best practices, capable of leading the delivery of robust infrastructure solutions that meets dynamic business needs and requirements. Additionally, this Director must be able to mentor technology experts, work alongside infrastructure or application architects, while being able to present organizationally aligned strategies at the Executive level. This position will report to the VP of Infrastructure.

Job Duties

  • Act as subject matter expert to plan, design, specify, and select cloud solutions, considering functionality, data, security, integration, infrastructure, cost and performance.
  • Ensure high availability of IT services through implementation of industry best practices, including monitoring systems performance and providing superior operational support and maintenance.
  • Forecast system demands and recommend upgrades, expansions and reconfigurations.
  • Lead the development of a library of deployable and documented scripts, processes, and procedures for cloud migration and operational tasks.
  • Lead the design and implementation of system architecture and interfaces using industry best practice.
  • Ensure the needed level of infrastructure diagrams and documentation are produced and maintained.
  • Work with internal and external stakeholders to obtain and translate requirements into technical implementations
  • Manage infrastructure lifecycles
  • Communicate and validate product architecture with peers, partners and stakeholders.
  • Experience with cloud services for DevOps, Container/Orchestration, networking, security, data, and storage.
  • Establish and deliver cloud automation strategies that includes leading the transformation to an infrastructure as code environment, focusing on enhancing delivery quality, standards, and throughput, to both on-premise private cloud datacenters and public cloud
  • Work with security to implement resources securely.
  • Take responsibility for technical aspects of cloud solutions to include such activities as supporting bid responses, product and solution briefings, proof-of-concept work, and the coordination of supporting technical resources.
  • Assist the team with project planning and other large collaboration efforts, while fostering an environment of open communication and problem solving.
  • Develop reporting metrics, dashboards and status reports, including performance against SLAs.
  • Planning and execution of the IT OPEX budgeting process.
  • Contribute to the design, documentation and testing of Business Continuity and Disaster Recovery planning as required.
  • Evaluates vendor cost and quality of services.


  • 10+ years’ experience delivering business-critical IT infrastructure that includes design, administration, implementation and management experience.
  • Bachelor’s degree in Computer Science, Information Technology or related field required.
  • 7+ years in a management capacity, including leadership at the Senior Manager level leading teams that manage business infrastructure, technology and/or support
  • 5+ years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization
  • Relevant experience hosting client facing SaaS applications in both on-premise datacenter environments and public cloud
  • In-depth experience working with technologies including Microsoft Azure, .Net, SQL Server, Web Services, REST APIs, etc.
  • Advanced knowledge of IT Infrastructure technology standards, guidelines, and tools.
  • Experience designing and implementing secure application hosting & Enterprise solutions that are compliant with data security standards.
  • Excellent customer service skills, including both verbal and written interpersonal communication skills.
  • Superior process design and implementation skills.
  • Advanced analytical, reporting, consulting, negotiating and meeting facilitation skills.
  • Ability to work effectively and collaboratively in a team environment and with employees at all levels/areas of the organization.
  • Self-motivated and self-directed with the ability to work independently, with minimal supervision in a fast-paced, rapidly changing environment.
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Two city blocks and twenty-five stories of innovation and culture. theMART is interwoven into the fabric of Chicago’s history as an innovator in tech

An Insider's view of CCC Information Services

How would you describe the company’s work-life balance?

I've been here 5 years, and I learn something new everyday. I have the opportunity to grow my skill set, the flexibility to spend time with my family, and the support to accomplish my professional goals.


Senior Manager, Quality Assurance

What's the biggest problem your team is solving?

We are looking at every single aspect of the vehicle lifecycle related to insurance and collision. We’re injecting key technologies across the spectrum to create a modernized consumer experience. This includes using telematics for vehicle underwriting. detecting accidents to enable insurers and OEMs to proactively reach out to their customers.


Senior Vice President, Product Strategy and Management

How has your career grown since starting at the company?

When I started as an intern at CCC, I was trusted to work with extraordinary technology. Now, as a DevOps Manager, I get to work on those technologies and new ones with other pioneers - that type of innovation ignites my creativity.


Manager, DevOps

How do you empower your team to be more creative?

Our teams are technically adept and highly capable. Equally, if not more importantly, they have a passion and desire to learn. We're not satisfied just cranking out code, there is a strong desire to learn about our customers and be creative


Senior Director, Product Management

How does the company support your career growth?

Employees get to learn about multiple products across our entire customer base. This allows employees to figure out what area aligns best with their strengths and interests, and where they are looking to grow.


Senior Manager, IT Operations

What are CCC Information Services Perks + Benefits

CCC Information Services Benefits Overview

Perks are fun, but they should also be highly functional. So we offer more than just free coffee and gym membership benefits (though we've got those, too). We offer comprehensive and well thought-out benefits for your health, happiness and bank account.

Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
CCC provides short-term and long-term disability insurance.
Dental Benefits
CCC provides two dental plans with Aetna, PPO and DMO.
Vision Benefits
CCC provides two vision plans with VSP.
Health Insurance Benefits
CCC offers four medical plans offered through BCBSIL (PPO, Health Savings Account [HSA], Health Care Account [HCA], and Kaiser Permanente HMO.
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs includes bio-metric screenings, financial wellness, and weight loss programs. All of these are provided free of charge.
Onsite Gym
Retirement & Stock Options Benefits
CCC offers ROTH and/or pre-tax contributions.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Remote Work Program
CCC allows employees to work remotely pending their team and manager's discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Depending on your location (Chicago, Austin, LA) we do provide either free parking or subsided parking fees for our employees.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
CCC offers tuition reimbursement to an accredited academic institution for all full-time employees up to $5,250 annually.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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