Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.

We are a portfolio company of Genstar Capital, a leading middle-market private equity firm focused on investments in targeted segments of the software, industrial technology, financial services and healthcare industries. We operate like a start-up tech company but have over $100 million in annual revenue, with more than 3,000 customers, and operate in 70+ countries.

We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of nearly 700 Spherions around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.

The IT Helpdesk Analyst will serve as technical expert and participate in, or oversee a variety of analytical and technical assignments that provide for diagnosis, solving and documentation of solutions. Stewardship of various hardware and software products and tools designed for the implementation, administration, support, and maintenance of an information technology environment.

Responsibilities:

To be successful in this role, candidates should have experience with the following:

• Provide friendly customer service in a courteous manner via phone, email and in person

• Troubleshoot, resolve and document incidents and requests in the ticketing system

• Continued support of colleagues in North American and International offices

• Maintain users and permissions via Active Directory and Exchange

• Deploy and configure Operating Systems, user laptops, desktops and mobile devices

• Identify and learn appropriate software and hardware utilized by the organization

• Installing, updating, and configuring desktop software and hardware

• Preventative maintenance of workstations, printers, and peripherals

• Perform post-resolution follow-ups to help requests and incidents

• Provide end-user support and training of tools and systems 

• Collaborate with other IT Teams and external vendors on recurring incidents and requests

Experience:

• One or more years prior experience working in Help Desk or on a comparable technology team

• Working knowledge of ticketing systems such as ServiceNow, Desktop Central or Samanage

• Ability to manage time effectively and a basic understanding of project management

• Installation and support of end user applications such as MS Office 365 Suite

• Tacking and maintaining inventory lists for physical assets and licensing

• User and permissions administration in Active Directory and Exchange

• Strong knowledge of Windows 10, Mac OSX, Android, and iOS devices

• Strong interpersonal and communication skills both verbal and written

• Motivated problem-solver capable of working independently and as part of a team

Education:

• Bachelor’s Degree preferred but not required

• CompTIA - IT Fundamentals or A+ certification preferred but not required
   

Sphera is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status and other legally protected characteristics.