THE ROLE

closerlook's IT Manager is responsible for the management of the IT department, and reports to the Director of Interactive & Technical Operations. This requires the ability to turn working knowledge of current and emerging software and hardware technology into solutions for our company and clients. The IT Manager is expected to work closely with everyone from the executive team to junior level contributors in order to improve existing systems by holistically analyzing and prioritizing needs, budgets and constraints. The IT Manager is also charged with making sound recommendations for hardware upgrades, software updates, replacements, enhancements and more. Finally, they will lead contract negotiations, purchases and installments of new or replacement systems. A true passion for technology is a must.

Responsibilities

• Balance and maintain an ongoing, firm budget against scaling technological demands
• Oversees all help desk activities for internal employees while maintaining an organized and effective help desk system
• Provide leadership, vision and structured staff management to the IT department
• Leads the planning and implementation of additions, deletions or major modifications to the supporting IT infrastructure
• Maintain the integrity and continual operation of the organization’s network including support for remote employees
• Perform routine vulnerability scanning, server and network monitoring with necessary alerts in place
• Serve as primary contact with external vendors in the generation of RFPs, bids, contracts, agreements, and other major interactions
• Develop, review, and certify all back-up and disaster recovery procedures and plans
• Develop, review, and certify all IT policies for the organization
• Create and maintain an IT knowledge base containing user guides, best practices and technical documentation
• Support HR with the onboarding and offboarding process for both remote and onsite employees
• Lead ordering, acquisition, inventorying, and disposition of hardware and software
• Monitor and maintain security and privacy of the information systems, communication lines, equipment, security systems and facility

Requirements

• 2 years experience with
  • Microsoft SQL Server
  • Microsoft Exchange 2003 and 2007
  • Microsoft Azure VMs, AGs, load balancing and failover clusters
• 4 years experience with
  • Installing and configuring new hardware infrastructure such as switches and Firewalls
  • Windows Server including Hyper-V
  • Active Directory, DNS, DHCP and Group Policy
  • LAN, WAN, and SAN technologies
• Excellent prioritization, time management and organization skills
• Expert knowledge of Windows and Mac OS X
• Ability and willingness to convey concepts and solutions to non-technical team members
• Analyze problems and offer multiple solutions
• Work well across many competencies in a team environment as well as independently
• Willingness to keep up to date with new technologies and advise on their applicability to the business
• Ability and willingness to manage technology budget exceeding $500k
• Strong documentation and writing skills
• Experience with
  • Managing a small team of IT professionals
  • Linux, Apache, MySQL and PHP
  • Managing the lifecycle of all hardware and software
  • Device management systems such as Meraki or ManageEngine

Authorization to work in the U.S. is a precondition of employment.