Sertifi offers an Agreement Platform built for businesses who need a more efficient and secure way to manage the full contract process. We simplify how businesses send and collect agreements and payments by bringing it all into one secure platform. Sertifi automates business processes, saves you time from performing repetitive tasks, enhances security and PCI-compliance, and provides customers an easy and convenient way to do business with your company. Thousands of businesses around the world use Sertifi to streamline their contracts and payment processes, recognize revenue faster, and increase job efficiency.

Sertifi is looking for a dynamic IT Support Analyst to join our Infrastructure team. This is a true helpdesk role, providing dedicated support for the rapidly growing organization. Our ideal candidate is excited to launch their career at a secure, stable start up and grow along with the company. This position reports to the Infrastructure Manager in our downtown Chicago office. 

Challenges You’ll Tackle:

• Keep the workforce focused and on task by providing IT support to Sertifi employees
• Respond to requests through JIRA ticketing system
• Maintain existing documentation and create new knowledge base articles for Confluence and JIRA service desk
• Remediate any compliance issues, provide patches where necessary
• Enroll our IT assets into mobile device management tool (JAMF, InTune)
• Complete IT onboarding and offboarding of employee equipment
• Help coordinate upcoming office move to larger space
• Maintain conference room A/V equipment
• Attend daily standups and weekly 1:1s with the infrastructure team

What You Need to Succeed:

• Information Technology degree or equivalent work experience (SaaS environment preferred)
• Strong troubleshooting skills
• Experience with both Windows and Apple OS
• Experience with Azure AD and Office 365
• Familiarity with networking concepts of TCP/IP related to: WiFi, VPN, Ethernet, and VOIP
• Excellent verbal and written communication skills to collaborate across internal teams
• Client focused attitude with the ability to work in a fast-paced environment and effectively prioritize tasks

What’s in it for you:

You will work in a collaborative office environment that welcomes new ideas and allows you to make an immediate impact on the team. Additionally, we offer great benefits such as: competitive salary, medical/dental/vision insurance, short-term and long-term disability insurance, 401k with company match, paid parental leave, life insurance, pre-tax Transit Benefit Program, casual work environment, weekly team lunches, company outings, and a convenient River North location close to public transit.