What’s Up? 

We are a mission driven Chicago based healthcare technology firm driven to help every patient get the care they need. We are seeking a self-motivated and dynamic IT Support Engineer to add to our growing team. This role is a fantastic opportunity for a service driven individual to provide overall day-to-day technical and customer support to our team, including troubleshooting, managing and improving our platform, and building out the foundation for our tech processes. 

Why Now? 

What we are doing is working, and we are growing fast!  Through Upfront, patients are engaging and booking necessary care (like COVID Vaccines!) at rates 5 – 10x beyond industry benchmarks and platform utilization is growing rapidly as new products are in the pipeline.   

As a rapidly growing firm, we are seeking to expand our team with unique, intelligent, and multi-faceted individuals. We are eager to find passionate people who will be committed to the ongoing development, improvement, and success of our organization, team members, and clients alike. You will be a key member of the team, ensuring a streamlined, efficient, and timely technical experience for our internal network. 

Who Are You? 

You love solving complex problems by deploying and maintaining technology that makes life simpler and more productive for your colleagues. You are tech savvy, eager to create and improve processes and efficiencies, and driven to collaborate and support your team. You are adaptable, open, and willing to shift in a fluid, fast-paced, and ever-changing environment.  

Job Responsibilities: 

• Provide exceptional technical support to remote and in-office colleagues (when it is safe to return)
• Configure workstation and devices; troubleshoot and solve issues as they arise
• Understand and efficiently solve remote connectivity issues, including VPN and WIFI issues
• Manage company workstation hardware; ensure all systems remain up to date
• Monitor our platform performance and reporting; proactively flag any issues for leadership
• Monitor VPNs and Clients SFTP to ensure performance and timely execution of processes
• Extend the help desk to triage our customers network technical issues
• Recommend an internal ticketing solution and own the ticketing process
• Recommend an internal knowledge base solution and build out helpful and self-supportive content
• Build a library of runbooks/playbooks to codify support tasks and issue response
• Additional tasks and projects as needed

  Qualifications: 

• 3+ years’ experience providing technical support to employees in a fast-paced and high growth environment
• Proficiency with Windows, MacOS, and Android & IOS operating systems
• Proficiency with Microsoft Office and 365 Administration
• Proficiency with networking and VPN set up and support, as well as FTP support and monitoring
• Experience with MS Azure, and SQL a plus
• Excellent written and verbal communication skills
• Experience building knowledge bases and runbooks/playbooks
• Committed to quick resolution, and employee and customer satisfaction
• Self-starter with strong initiative in solving problems
• Flexible and willing to switch gears as needed
• Strong prioritization and organizational skills
• PLUS: Experience with HIPAA compliance

Email your resume to [email protected]