Wolters Kluwer Health’s Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients.

The IT Support Specialist is responsible for supporting the office community’s IT needs. A successful candidate will have solid technical skills, great communications skills, and the ability to support a growing user base on a wide variety of platforms. Technologies include PCs/Windows, Apple Macintosh (a plus, not a must), Voice over IP telephony (a plus, not a must), printers, copiers, fax machines and a wide variety of mobile devices.
Responsibilities include:
• Laptop/desktop hardware and software support
• System deployment for new users and upgrades
• Maintaining and updating deployed system inventory
• Responding to user requests in a timely and complete way
• Maintaining office devices such as copiers, printers and fax machines
• Documenting work 
• Triage and route all manner of help desk tickets
• Recommending system upgrades and enhancements
• Providing after hours support as required

About you
You are passionate about your work and you enjoy collaborating closely with your co-workers and our partners.
The following describes your perfect job environment:
• Growing organization that is adapting quickly to a dynamic market
• Compelling consumer experience: millions of patients every year watch an Emmi program
• Working and collaborating within small team: enjoy working with and sharing with others
• High-energy environment that constantly challenges and encourages everyone to speak their mind: we value honesty and open dialog.
 

Qualifications:• Support and management of Windows, Mac (a plus, not a must) and Linux PCs
• 1+ years of experience supporting end users
• Experience using and supporting Microsoft Office products, other productivity applications and antivirus software
• Familiar with TCP/IP; experienced securing and supporting internet connected computers

Equally important to technology skills is temperament… would you describe yourself as:
• An exceptional problem solver
• High-energy
• A self-starter that takes initiative
• Excellent communication, organization, prioritization and delegation skills
• Able to give and receive feedback appropriately
• A passion for making the customer happy

About Wolters Kluwer

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. 

Wolters Kluwer reported 2016 annual revenues of €4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.

Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. 

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.

EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

INFORMATION
For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772
or email [email protected]. TTY is also available at (888) 495-4771.

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