IT Support Specialist at Neon One

| Chicago
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Neon One is a fast-growing software company that is focused on delivering best-in-class technology solutions to nonprofit organizations. Our software and services are dedicated to empowering nonprofits, foundations, and educational institutions of all sizes. We pioneer solutions for fundraising, community building, and program operations that power the future of philanthropy. 

Headquartered in Chicago, we also have business units in New York, Los Angeles, Denver, and Portland. 

When you work for Neon One, your work contributes to the growth and success of thousands of nonprofits across the United States and Canada, impacting the lives of millions in positive ways. Neon One’s vision to build the most comprehensive ecosystem in the nonprofit sector is unique to the industry.  Join Neon One and help make good happen. 

At Neon One, we are looking for an IT Support Specialist to provide assistance to all of its employees from an IT, hardware, and technical support perspective. As the sole person on the IT support team, you'll be heavily involved in shaping our daily practices in terms of quality, customer service, onboarding and offboarding of employees and troubleshooting tickets. The IT Support Specialist will support both onsite and remote employees

 

Responsibilities:

  • Manage purchasing, deployment, monitoring, maintenance, upgrade, support, and offboarding of all IT systems, including telecommunications, hardware, software, application integrations, facility systems  business intelligence, website security, and servers 

  • Make recommendations for the improvement and growth of the IT systems 

  • Oversee procurement and deployment of hardware and software to staff, maintain inventory, and solicit bids

  • Establish and implement all IT policies and procedures, including those for architecture, security, disaster recovery, offboarding, and purchasing 

  • Work with internal business units to perform root cause analysis for any high impact incidents

  • Respond to requests in a timely manner, whether working with C-level executives or interns

  • Negotiate and administer third-party contracts and service agreements 

  • Assist with troubleshooting and recovery from service disruptions to AWS resources 

 

Qualifications:

  • 2+ years of technical support experience 

  • Bachelor’s Degree or relevant field or work experience

  • Understanding of hardware, software, and networking requirements

  • Familiarity Mac and PC machines, as well as an ability to troubleshoot in both environments

  • Ability to troubleshoot hardware and software issues: printers, scanners, mobile devices, video conferencing tools, and anything else that might arise

  • Ability to effectively communicate with all employees via in-person requests, phone calls, emails, slack, and ticketing systems

  • Exceptional organizational skills


 

About Us:

  • Neon One was founded with the mission of becoming the most comprehensive and authentic technology ecosystem for nonprofits. Combined, NeonCRM, Arts People, CiviCore & Rallybound support 5000+ nonprofits and helped them raise over $1+ billion so far this year.

  • We are committed to advancing equity, pursuing diversity, and fostering inclusion. We pride ourselves on our collaborative office environment that welcomes and encourages fresh ideas and challenges you to make an impact. 

  • We offer great benefits, including health/ dental insurance, vacations, sick days, family leave, 401k with company match, FSA...and a well-stocked kitchen!

  • We believe in giving back so much that we made it into an official benefit! You can use one workday each month to volunteer with any nonprofit in your community.

  • Our employees are passionate about making a difference and they are our most valuable asset. Come see what it's like to add value to a mission-driven company!



 

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