IT Support Technician at Rocket Travel, Inc

| Chicago
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Rocket Travel, Inc., a subsidiary of Booking Holdings, is seeking an IT Support Technician to join our team. This role will be focused on managing our IT needs and SaaS services along with assisting  employees with technical support. You will work with our People Operations and Systems/Engineering teams to assist with our growing workforce.

The Rocket Travel team is based in Chicago’s West Loop, but is currently fully remote. This position is currently remote as well. When we re-open the office, this role will require a consistent presence there, although ongoing partial remote time is possible (e.g. 1-2 days a week).

Key Responsibilities:

  • Assist Rocket employees with laptop issues, account troubles, and general IT support
  • Manage Google GSuite organization access and accounts
  • Manage access control for various SaaS services
  • Take ownership of technical onboarding and offboarding processes
  • Purchase and setup laptops for new employees (MacOS & Windows 10)
  • Maintain inventory of devices
  • And when the office re-opens:
    • Maintain in-office devices (Chromeboxes, Meet hardware, etc.)
    • Maintain conferencing equipment for our meeting rooms
    • Troubleshoot office network issues

Qualifications:

  • Ability to create your own path at a fast growing company
  • Ability to communicate clearly and effectively
  • Passionate about learning and helping your teammates learn
  • Experience administering access for SaaS services
  • Experience administering a router and maintaining network rules
  • Considering security when making changes or adding something new for employees

Rocketmiles is a place where you:

  • Own decisions and take action that can be implemented in a matter of days (or hours)
  • Assume lots of responsibilities early on in your career and grow professionally with experienced business, design, and technology teammates in a workspace built upon trust
  • Work with a group of intrinsically motivated people with a track record for building successful new businesses from scratch
  • Receive a competitive compensation package, including bonus, 401k, health/dental/life insurance, and a monthly stipend for cell phone and home internet
  • Get inspired and encouraged to vacation faster, with an annual vacation stipend
  • Share your passion for travel with similar-minded people
  • Work within the largest online travel company in the world (Booking Holdings) at the pace of the fastest growing startup within the family, with a high impact on customers

Rocket Travel creates B2C and B2B2C travel solutions, and is part of Booking Holdings (BKNG). We have many worldwide partners and a diversified business. Despite the world’s current situation, Booking Holdings has been rated the healthiest company in travel, and we’re using 2020 to prepare for the future. We’re solidifying our tech stack, our business capabilities, and our partnerships so that we’ll be ready to meet the world’s pent-up demand for travel when the time comes. We’d love for you to join us and help the world travel again!

Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and should be able to work the same daily working hours as our Chicago office.

At Rocket Travel, we’re building a diverse team that values accountability, curiosity, and community. If you share these values and are interested in joining us, we’d love to talk with you even if you don’t meet 100% of the requirements listed here. We don’t expect anyone to have all the answers, as long as they’re willing to learn and grow with us.

Rocket Travel is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To all recruitment agencies: Rocket Travel does not accept third party resumes. Please do not send resumes to our jobs alias, Rocket Travel employees or any other organization location. Rocket Travel is not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • GroovyLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Spring BootFrameworks
    • GrailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • Snowplow AnalyticsAnalytics
    • SketchDesign
    • FigmaDesign
    • JIRAManagement

Location

A former industrial zone, now a hip dining and nightlife hotspot. Rocketmiles is located right at the heart of Fulton Market easy access by the L.

An Insider's view of Rocket Travel, Inc

What are some social events your company does?

We actually had the opportunity to reunite in person, while socially distanced on the Chicago River. Rocketmiles' own kayak master Kyle arranged a nighttime trip down the river for us to paddle by the bright city lights. It was so good to finally see each other face-to-6-feet-away-face again.

Carolina

People Operations Coordinator

What does your typical day look like?

My favorite part of my job at Rocket is a blend of working with extremely confident, intelligent, and committed people and always having multiple things to work on. Each day is full of new challenges which gives me the opportunity to learn an incredible amount.

Eva

Software Development Engineer in Test

How does the company support your career growth?

When you work with really, really talented people, sometimes you just want to show off their work. Our experienced designer Joe created a comic book take on the Design Team. Heroes of UX, saving our customers from the perils of bad design all day every day

Chelsea

Social Media Strategist

How do you make yourself accessible to the rest of the team?

Everything from virtual hangouts to wellness check-ins have worked well, but don't necessarily replace the innovation and collaboration from "random office chats." Making it a habit to hop on a videocall or chat conversation with someone you haven't spoken to in a while can help alleviate some of that pain.

Simon

CPO

How does your team reward individual success?

Each month, the company nominates Unsung Heroes—those who are always there to jump in with an extra set of hands, who patiently explain any question, who help us excel, even if they don't always work on the flashiest projects, and might not always get the recognition they deserve.

Chris

Head of People Operations

What are Rocket Travel, Inc Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Rocketmiles works hard to improve our D&I initiatives by unpacking the cultural foundations of bias, learning to recognize where it exists in our own culture and ourselves.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Rocketmiles employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Rocketmiles' team fitness initiatives include In-office yoga.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Rocketmiles. provides 12 weeks of leave for any parent no matter how you had the child. (birth or adoption)
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Rocketmiles offers pre-tax commuter benefits for all employees, as well as a free bike sharing membership after one year of service.
Company Outings
Rocketmiles hosts company outings Monthly.
Game Room
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Fridays.
Happy Hours
Pet Friendly
Rocketmiles' pet policy is dog friendly daily.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

Vacation credits • Flexible work schedules • Competitive salary and bonus structure • Monthly cell-phone stipend • Stocked kitchen, keg and fridge • Work with intrinsically motivated folks with a track record for building new businesses from scratch • Frequent professional development opportunities, happy hours, live-band karaoke, Smash Brothers competitions, and ping-pong tournaments.

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