Open to Chicago-Area Candidates Who Can Be Onsite As Needed

Level Ex is looking for a Network Systems Engineer to join our team. We already have a great help desk team, and we need someone to oversee network systems and administration. This small but mighty team supports a medical games studio as we use play to help train doctors and advance the practice of medicine. So basically, you'll be a Systems Hero helping Creative Heroes help Medical Heroes. Cape optional.

What You'll Do

• Maintain networks and network file systems; upgrading, installing, and configuring application software and hardware
• Ensure the efficiency, stability, security, and accessibility of all IT infrastructure
• Perform and document regular security tests and security monitoring
• Create and improve IT Security processes and provide reports
• Manage contracts with vendors (e.g., development platforms, telecommunication companies, password managers) and software licenses
• Search for improvements to existing systems and strategies for the current system state, functionality and stability
• Provide key coordination and communication with IT systems stakeholders
• Report systems status regularly and keep management informed about critical situations and decisions
• Provide ideas and innovations for improving current processes
• Define and maintain the software level of all server systems
• Maintain and update documentation for all relevant software and hardware systems
• Manage, define, and maintain IT service list, its data quality and the appropriate workflow design
• Maintain and administer virtualization infrastructure
• Maintain and administer hardware monitoring platform and appropriate alerting
• Maintain and administer software inventory, deployment and patch management
• Troubleshoot escalated issues and outages
• Ensure security through access controls, backups, and firewalls

What You'll Bring

• You are someone with a proven track record of being a hands-on in delivering on IT business needs while also being budget conscious and focusing on the highest quality results
• Minimum of 5 years of relevant IT experience
• Excellent written and interpersonal communication skills
• Excellent understanding of computer systems, networks, databases, and cloud resources
• Previous work experience in completing complex vendor security questionnaires
• Legal authorization to work in the U.S. is required

Benefits & Perks

• Multiple health insurance plans, one with 100% company-paid premiums at all levels
• 401(k) with generous company-paid match
• Family-friendly benefits; 4 weeks of PTO, 2 weeks of company holidays, dental, vision, optional pet insurance, and more!
• Hybrid work environment with an office in Chicago's Loop (plenty of game consoles and snacks for every diet)
• In-person and remote-friendly events, i.e., board games tabletop simulator, Jackbox Games, DEI events, game jams, virtual happy hours

Interested?

Send us your resume and cover letter. Meet some of our incredible team here, and learn why you'll enjoy our company and culture - Video: Why Join Level Ex.

About Level Ex

Level Ex is the world's only medical video game studio. We bring together the best minds across healthcare and interactive entertainment to accelerate the adoption of new skills and treatments in medicine. Using the Neuroscience of Play, our mobile games, medical simulation technology, game mechanics, and cloud-gaming platform engage hundreds of thousands of medical professionals and empower the top healthcare companies, societies, and organizations like NASA.

Equal Opportunity Statement (EEO)

Level Ex provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, (or related medical conditions, including, but not limited to lactation), physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender identity or expression, medical condition, genetic information, or sexual orientation in accordance with applicable federal, state and local laws.

No Agency or Recruiter submissions will be accepted.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

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Please be aware of scammers impersonating Level Ex recruiters. All email correspondence regarding jobs with Level Ex will come from a level-ex.com email address. If being contacted by someone with a levelex.works email address it is fraudulent - please do not respond.