IT TECHNICAL ANALYST - SUPPLY CHAIN SYSTEMS

| West Suburbs

GENERAL SUMMARY & SCOPE

IT Technical Analyst in supply chain team will have technical responsibility for Supply Chain applications for ULTA Distribution Centers.  IT Analyst will be responsible for design, development, testing, break/fix, implementation of projects, and on-call support for warehouse management systems. Applications include Warehouse Management and Material Handling Equipment systems running on Windows and Linux servers.  The IT Technical Analyst will be working closely with the Supply Chain IT functional resources, business, vendors, and cross functional teams on project and support teams.  

 

REQUIRED JOB SKILLS

  • Project Support - The support and guidance on portfolio, program and project management processes, procedures, tools and techniques. Provides development and maintenance of time, resource, cost and risk plans, and the use of related software tools. Includes tracking and reporting of program/project progress and performance.
  • Application support - The provision of application maintenance and support services, either directly to users of the systems or to service delivery functions. Support typically includes investigation and resolution of issues and may also include performance monitoring. Issues may be resolved by providing advice or training to users, by devising solutions (permanent or temporary) for faults, making general or site-specific modifications, updating documentation, manipulating data, or defining enhancements. Collaborates with system developers and application owners  specializing in different areas within the IT organization.
  • System Software - The provision of specialist expertise to facilitate and execute the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software.
  • Release Deployment - The management of the processes, systems and functions to package, build, test and deploy changes and updates (which are bounded as “releases”) into a production or non-prod environments, establishing or continuing the specified Service, to enable controlled and effective handover to Operations and the user community.
  • Incident Management – The processing and coordination of appropriate and timely responses to incident reports, including channeling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients apprised of progress towards service restoration.
  • Development Testing – The planning, design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed process standards. The purpose of testing is to ensure that new and amended systems, configurations, packages, or services, together with any interfaces, perform as specified (including security requirements).  Testing includes the process of engineering, using and maintaining testware (test cases, test scripts, test reports, test plans, etc.) to measure and improve the quality of the software being tested.
  • Availability Management - The definition, analysis, planning, measurement, maintenance and improvement of all aspects of the availability of services. The overall control and management of service availability to ensure that the level of service delivered in all services is matched to or exceeds the current and future agreed needs of the enterprise, in a cost effective manner.

 

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)

  • Technical administration and configuration responsibility for supply chain applications in project, break-fix, and support work
  • Provide Technical support and troubleshooting for production issues for 24x7 DC operations for ULTA distribution centers through on-call rotation.
  • Shell Script programming for project and support work
  • Development for reporting, labels, and other small initiatives
  • Participate and/or lead different aspects of technical development and changes.
  • Participate in Outage Calls and Root Cause Analysis once operations is up and running
  • Responsible for integration between supply chain systems
  • Work with key stakeholders to understand business priorities and opportunities in order to drive efficiencies and support business growth.
  • Work closely with cross-functional project team members during all project life cycles through production
  • Explore and recommend solutions to business requirements and issues
  • Identify process improvement areas and devise solutions
  • Able to multi-task and adapt quickly to aggressive schedules.
  • Creates and updates documentation such as functional specifications, technical specifications, process flows, integration diagrams, installation documents, and etc.
  • Create and improve support documentation

Requirements

 

JOB REQUIREMENTS

  • Bachelor’s degree in information technology or technical field
  • 2+ years hands on technical experience in application development programming a must
  • Linux and/or windows application administration experience a must
  • Strong shell scripting and command line experience a must
  • Experience on integration between applications
  • Application installation and monitoring experience
  • Automation experience a plus
  • SQL experience a plus
  • Strong analytical, problem solving, and debugging skills
  • Excellent communication and collaboration skills, both written and verbal and active listening traits
  • Passion for learning new technologies and eagerness to collaborate with other creative minds
  • Proactive work ethic with the ability to work in a fast paced environment
  • Experience in application implementation
  • Proven track record and experience in providing superior production support
  • Experience in working with contractor firms with resources both onshore and offshore.
  • Ability to multi-task and adapt quickly to change
  • Flexibility of providing support during odd hours, weekends, and peak seasons
  • Be proactive and ability to catch issues before failures

 

WORKING CONDITIONS

 

  • Fast-paced, dynamic environment with new tasks changing daily/weekly
  • Support off-hours production issues and code deployments as needed
  • Some travel required to DCs
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

Our satellite campus is in Chicago at 120 S. Riverside Plaza with 100 workstations & conference rooms which associates can reserve.

An Insider's view of Ulta Beauty

What’s the vibe like in the office?

Ulta’s workplace has dashes of colors, roomy cubicles, tastefully done décor, and desk drops of free products. Being in the IT side @Ulta, it also enables me to work on new technologies and learn new things almost daily. We also believe in open and honest communication amongst various teams. Our management also encourages these traits.

Sampath

Lead Analyst - IT Merchandising

What projects are you most excited about?

Since I joined Ulta as Lead IT Analyst for QA Team, I have been part of great expansion initiatives like opening 3 new DCs, new stores in Hawaii, and now excited to be part of opening a Fast Fulfillment Center in Florida!
These complex projects have strengthened my leadership skills and allowed me to be critical part of Ulta’s impressive growth!

Anita

Lead IT Analyst - Supply Chain

How has your career grown since starting at the company?

I started at Ulta Beauty 14 yrs ago as an IT Assoc. supporting all technologies in the store. Having worked on several large projects, it allowed me to progress my career from Developer to Enterprise Architect. Ulta Beauty has provided opportunities for career development and advancement; it’s up to the individual that determines how far you go.

Derek

IT Architect, Enterprise Architecture

How do your team's ideas influence the company's direction?

Ulta empowers its leadership and associates to question the norm and constantly improve. In IT specifically, we leverage and utilize the emerging technologies to meet business needs. Ulta’s leadership understands that technology satisfies the needs of our guests and gives us a competitive advantage.

Tony

Senior Director, IT Data Center & Infrastructure

How does the company support your career growth?

My firm and team understand the importance in giving employees the chance to take initiative & lead projects or improvements. Providing these opportunities not only empowers us to develop our skill sets and push boundaries but also fosters continuous innovation at Ulta.

Heather

Lead IT Risk Assessment Analyst

What are Ulta Beauty Perks + Benefits

Ulta Beauty Benefits Overview

Being rewarded for your hard work never goes out of style. With a number of options to choose from, you can select benefits that meet the needs of you and your family. And benefits begin on your first day of active employment.

In addition to the competitive benefits outlined, we also have a generous Associate Discount of 25% off on retail products and 50% off on salon services.

Culture
Volunteer in local community
Ulta Beauty partners with After School Matters and Skills for Chicagoland's Future.
Partners with Nonprofits
Ulta Beauty is proud to partner with the Breast Cancer Research Foundation, Dress for Success and Save the Children through the Ulta Beauty Charitable Foundation.
Intracompany committees
Ulta Beauty has a variety of Corporate Associate groups, such as the Ulta Green Group.
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Highly diverse management team
Ulta Beauty is committed to ensuring our "Champion Diversity" value and "Inclusion" competency are part of who we are and the decisions we make.
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Ulta Beauty associates can contribute up to the IRS limits of $2,700 annually to their Health Care FSA and up to $5,000 to their Dependent Care FSA.
Disability Insurance
All benefit-eligible associates are provided with company paid short-term disability & long-term disability insurance. Associates may also purchase supplemental critical illness and accident coverage.
Dental Benefits
Ulta Beauty offers dental insurance to eligible associates and their dependents.
Vision Benefits
Ulta Beauty offers voluntary vision insurance.
Health Insurance Benefits
Ulta Beauty offers health insurance to eligible associates and their dependents.
Life Insurance
Ulta Beauty provides all benefit-eligible associates with company paid basic life insurance. Associates may also purchase supplemental term life insurance and supplemental AD&D insurance.
Pet Insurance
Ulta Beauty offers voluntary pet insurance.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Ulta Beauty associates can save for their retirement by participating in the 401(k) plan administered by Fidelity, following 60 days of service.
401(K) Matching
Ulta Beauty matches 100% of the first 3% and 50% of the next 2% of eligible compensation deferred and is 100% vested immediately.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 4 weeks of paid parental leave for the birth parent and provide 2 weeks of paid leave for the non-birth parent.
Flexible Work Schedule
Ulta Beauty provides associates with a flexible work schedule that includes flexible start and end times and summer hours.
Family Medical Leave
All Ulta Beauty associates are eligible to apply for a leave of absence, which will be reviewed for any federal (FMLA) or state protected leave eligibility.
Adoption Assistance
Ulta Beauty provides adoption assistance reimbursement and paid-time off.
Company sponsored family events
Ulta Beauty participates in National Bring Your Child to Work Day.
Vacation & Time Off Benefits
Generous PTO
We believe each associate should have time off from work each year. Ulta Beauty provides the following paid time off: vacation days, personal days, sick days and paid holidays.
Paid Holidays
Paid Sick Days
Ulta Beauty provides paid sick days to associates.
Perks & Discounts
Casual Dress
Company Outings
Teams within Ulta Beauty host company outings semi-annually.
Relocation Assistance
Ulta Beauty provides relocation assistance where eligible.
Professional Development Benefits
Job Training & Conferences
Ulta Beauty offers associates professional development opportunities like onsite training courses and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Ulta Beauty provides financial assistance to active, full-time associates with at least one year of service for tuition-related expenses.
Lunch and learns
Ulta Beauty hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Customized development tracks
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