where great ideas win

In every office around the world, InnerWorkings offers an entrepreneurial culture that sets ambitious goals and looks beyond the status quo.

At InnerWorkings, we reward sharp, unconventional thinkers who are motivated to create their own success. Our winning culture draws from employees who step up to the challenge of solving tough problems and making a difference.  We dream big, so our clients can dream bigger.

the job

The Level 2 Support Engineer will be responsible for the review, investigation, and resolution of Customer Facing Systems support issues that cannot be resolved by a Customer Service Representative. These issues will require a thorough understanding INWK business processes, software development procedures, and our proprietary VALO Client eCommerce platform. 

• Investigate internal and customer facing software issues
• Identify root cause of issue
• Recommend paths to issue resolution
• Communicate possible workarounds to reported issues
• Document recurring issues
• Work with eCommerce Implementation Specialists, Level 1 Support team, and cross-departmental internal Team to provide timely and clear updates on issue status, workarounds, and resolution.
• Work with Product Management, Development and recommend changes to error handling
• Work with QA teams to expand coverage of possible unknown real-world use cases

requirements

• 0-2 years professional experience
• Some .Net development experience
• SQL Experience
• Experience with Splunk
• Content Management System (CMS) experience highly desirable
• Organized and works with minimal supervision
• Thorough attention to detail required
• Ability to understand complex written or verbal instructions/requirements
• Strong communicator with the ability to explain technical topics to non-technical audiences
• Excellent analytical and problem-solving skills are essential

benefits

At InnerWorkings we understand that your life extends beyond the workplace. We value our employees and offer a variety of benefits including health and wellness, time off, volunteer opportunities and retirement plans designed to keep our employees at the top of their game and inspired to be a part of the InnerWorkings team.