Key Responsibilities

• Provide technical support during Client Disaster Recovery drills
• Work with other Mainframe technical teams to ensure all recovery processes are current
• Review all Disaster Recovery processes with support team prior to DR drill and revise as needed before and after drill
• Ensure access to client environments is in place prior to upcoming Disaster Recovery drills
• Ensure Disaster Recovery SharePoint has a current copy of the DR processes.
• Work closely with the BCDR team in DR planning, execution and attend all planning meetings
• Assist in updating the weekly dashboard with DR status and completions
• Logon to systems periodically to ensure access remains active

• Will participate in Knowledge Transfer activities for new client on-boarding activities to transition support DR for the MF teams.

Skills

• Familiarity with one or more mainframe functional areas such as TCP/IP, VTAM, SNA, SFTP, automation, Database, CICS, Session Manager tools, and Disaster Recovery concepts. Technical implementation skills required for Communications Server and related ISV software products on the z/OS platform.
• Understanding of IBM, EMC, DASD and Tape Replication Technology
• Proficient in Microsoft suite (Excel, Word, Powepoint)

• Good interpersonal, verbal and written communication skills
• Customer Service skills at management / client level
• Extreme attention to detail
• Experience establishing and documenting processes and procedures
• Strong teamwork skills
• Understand a large-scale 24x7 production environment
• Good problem solving and analytical skills with knowledge of problem analysis
• Willingness to take ownership of issues and progress to resolution
• Basic Sharepoint Knowledge

Experience

• Minimum of 7 years of experience within mainframe systems programming.
  • Technical knowledge across multiple Mainframe teams preferred
  • Disaster Recovery experience a plus.
• Experience with client and Service Delivery communication
• Experience of working within a managed services environment is advantageous.
• College degree preferred

QUALIFICATIONS
Desired candidates will have a degree and/or equivalent experience.
Our Values
Whether providing unprecedented solutions for clients or collaborating with each other to make unexpected connections, our teams are to exhibit these core values across every endeavor:
Honesty - We're transparent and accountable
Reliability - We deliver on our promises
Collaboration - We thrive as a team
Curiosity - We relentlessly innovate on behalf of our clients
Passion - We love what we do and share our enthusiasm