NOC Technician - Day Shift

| Chicago

NOC Technician - Day Shift

Vail Systems, Inc. Company Profile

The human voice is capable of conveying nuances and meaning that just can't be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape our perceptions and experiences. At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services, to state-of-the-art IP telephony, to cutting edge real-time analytics, Vail's technology makes millions of voice interactions better every day.

Job Purpose

Vail is seeking a Network Operations Center (NOC) technician to provide system and network operations support in a 24x7 NOC. The NOC plays a key role in maintaining a highly available voice platform and network spanning multiple sites and consisting of 2000+ nodes. Working at the NOC gives you the opportunity to get familiar with monitoring, managing, and trouble-shooting issues in a carrier-grade hosting environments running sophisticated VoIP platforms that deliver cutting-edge solutions to large enterprise customers. Working alongside teams of systems integrators, network engineers, software developers you'll learn more about all of these areas and have the opportunity to advance in a variety of directions.

Essential Responsibilities and Deliverables

  • Monitoring both system and network through the use of various network management and monitoring tools
  • Performing various system and network maintenance tasks
  • Application of system and network administrative skills toward problem detection, debugging and recovery
  • Clearly, accurately and concisely articulate problems and symptoms when documenting and escalating

Basic Qualifications

  • A Bachelor's degree in Computer Science, Computer Information Systems or equivalent preferred but not required
  • User-level knowledge of the Linux, Solaris and Windows operating systems
  • Familiarity with the file structures, processes, shell commands
  • Basic system administrative experience with UNIX and Windows operating systems preferred
  • Understanding TCP/IP network environment and ability to debug network problems
  • Strong verbal and written communication skills
  • Knowledge of basic Unix tools
  • A basic understanding of CISCO based command and their usage a plus
  • Ability to write basic shell scripts to automate routine tasks
  • Strong organizational skills with ability to multi task

We'd like to add a NOC Technician to our team and we'd like to know if you think you fit the bill. You will if you:

  • Thrive in a collaborative environment
  • Are able to pick up new concepts quickly
  • Can keep an open mind to new ideas
  • Have excellent interpersonal communication skills
  • Don't mind using those skills to share your best ideas
  • Have an ability to work independently in a fast-paced environment
  • Aren't afraid of ambiguity and can problem-solve with little direction
  • Have a positive, can-do attitude
  • Are excited to learn new thing
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases

Location

We are located on the Chicago River, next to Ogilvie and Union Station for easy commuting and there are hundreds of restaurants to choose from.

What are Vail Systems, Inc. Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include Sponsored race teams.
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Recreational Clubs
Vail Systems sponsors a summer softball league and triathlon team.
Relocation Assistance
Our relocation assistance plan offers a maximum reimbursement of $1000.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Employee Referral Bonuses. Gym Memberships. Collaborative Work Space. Competitive Pay.

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