CCC is the technology platform for the underwritten assets economy. CCC technology, insights, and support connect industries – insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more – to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC’s network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020. Diverse perspectives and experiences are core to CCC’s success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC’s tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 11 locations worldwide. CCC’s principal PE investors are Advent International, Technology Crossover Ventures, and Oak Hill Capital Find out more about CCC by visiting cccis.com.

Job Description Summary

The Salesforce Business Analyst will work be responsible for handling the day-to-day maintenance of Salesforce as well as many projects related to the configuration and design of new features in Salesforce. The candidate will be involved in writing technical requirements in many areas of Salesforce related to Accounts, Activities, Cases, Opportunities, CPQ , Product Registration and Salesforce Communities.

Job Duties

• Facilitate discussions with business groups, define their needs and translate these needs into quantifiable business requirements.
• Define current (As-Is) and future (To-Be) scenarios (processes, models, use cases, user stories, plans, and solutions). Work with the team to build consensus among stakeholders to validate and finalize the requirements.
• Identify and analyze simple to complex business processes that require change/improvement.
• Effectively extract and document both system-agnostic and functional business requirements.
• Serve as technical coordinator to ensure all design questions are answered.
• Serve as a liaison between business groups and IT development to clarify requirements.
• Collaborate with IT development team to ensure requirements are properly translated into technical specifications that meet the business needs.
• Work with QA team to create and refine a master test plan that traces business requirements throughout the SDLC.
• Act as a change agent to help ensure that the newly implemented system/process enhances the success of the project.
• Communicate status of deliverables and timelines to interested parties proactively. Document issues thoroughly and escalate issues appropriately.
• Perform gap analysis of requirements against out-of-the-box application/system functionality and suggest best practices solutions.
• Present findings for iterative prototypes, proof of concepts, and case studies.
• Perform some level of Salesforce configurations.
• Facilitate weekly or monthly meetings with business groups and development.
• Able to independently manage small projects when necessary
• Track work progress/status; identify risks and constraints, escalate issues as necessary
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management
• Self-motivated with critical attention to detail and deadlines and reporting
• Good communication and interpersonal skills

Qualifications

• Bachelor’s Degree in Information Technology or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required
• 1-3 years of experience as a Business System Analyst supporting sales and/or marketing organization processes and systems
• Intermediate understanding of Sales Cloud and Service Cloud
• Experience working in Sales or Service Operations preferred.
• Salesforce certifications a plus
• Good understanding of core CRM concepts with a strong analytical mindset
• Good written and oral communication skills a must