Senior Voice Engineer- Chicago or REMOTE!

| Chicago

At VillageMD, we are committed to helping patients achieve greater health by delivering the most accessible and efficient healthcare in the world through partnership with primary care physicians. We're in a unique position to impact everyone in primary care from independent, family-owned practices to world-class health systems. Integral to our Technology Operations team, the Sr Voice Engineer will be a technical lead and central point of contact who drives a wide variety of projects to support and maintain organization’s voice solutions in a multi-site environment as well as support contact center technologies.

What are some examples of projects you’ll be managing as a Sr. Voice Engineer at VillageMD?

  • You will play pivotal role in migration of on-premise contact center platform to cloud based technology. This includes owning all phases from planning and communication to execution.
  • As part of our Security First approach, you will ensure Technology Operations is adhering to security and regulatory compliance established by Security Operations and Legal/Compliance team.

What will make you successful here?

  • Ability to understand the “voice of the customer”, in other words, having excellent listening skills combined with true desire to provide best possible customer service to our colleagues.
  • Comfortable with communicating at all levels including sending enterprise wide announcements as well as leveraging instant messaging tools such as MS Teams. We need this person to side on over-communication and able to provide high level of transparency.
  • In-depth understanding of some of the key contact center and voice technologies & services such as Cisco Unified Communication Manager, Unified Contact Center Express (UCCX), Avaya IX and IQ, Cisco Unified Border Element (CUBE), Quality of Service (QoS), Fax over IP/ eFax, and E911.

What you might do in your first year:

  • Research and fully understand capabilities and constraints of newer cloud-based technology such as Amazon Connect.
  • Monitor the communications systems environment and be highly responsive with taking corrective actions to minimize outages.
  • Author accurate records of all topology, maintenance, inventory, and security measures associated with the company’s voice and contact center infrastructure.
  • Provide support (including on call) and administration of existing Cisco Call Managers, Contact Center, IVR's, and other legacy voice systems.

The following experience is relevant to us:

  • Bachelor's degree in Computer Science, Information Systems or related field.
  • Experience in designing highly available and geographically dispersed voice architecture.
  • 10+ years of experience in voice telecommunications background including SIP applications / SIP trunking.
  • 10+ years of experience designing and implementing call routing, scripting (UCCX) and configuration for a large-scale contact center operation and telephony environment.
  • Hands on experience with VoIP solutions (i.e. Unity, Polycom) is a must
  • Experience with migration activities related to TDM to SIP, carrier to carrier, and on-prem to cloud based solutions is a big plus

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read Full Job Description
Apply now

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases

Location

We are in the heart of downtown Chicago - accessible to all trains and plenty of food/drink options nearby!

An Insider's view of VillageMD

What's the biggest problem your team is solving?

Aggregating disparate sets into one consumable interface is difficult. We constantly think about how to solve it faster and better while keeping it flexible and scalable.

Mario

Principal Software Engineer

What makes someone successful on your team?

It’s an individual’s willingness to get into the details, fully understand the current path to delivery, and think critically about the problems that face primary care providers today that will make them successful at VillageMD.

Dave

Director, Product Development

What’s the vibe like in the office?

The office vibe is centered on holding our work to high standards while maintaining an environment focused on fun and collaboration. My coworkers and I will often be working on completely unrelated projects, but when we hit a roadblock we step back and ask each other for feedback and help. That’s usually when we find the best solutions.

Emily

Healthcare Informatics Analyst

What are VillageMD Perks + Benefits

VillageMD Benefits Overview

We offer competitive bonus, great healthcare benefits, generous PTO, strong parental leave policy, and 401k with a match. We are conveniently located near Metra and L trains, and offer commuter benefits. We offer schedule flexibility and work from home options. And, last but certainly not least: loads of snacks and fresh ground whole bean coffee!

Culture
Volunteer in local community
Partners with Nonprofits
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Customized development tracks
More Jobs at VillageMD39 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Design + UX
new
Chicago
Operations
new
Chicago
Internships
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Marketing
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Finance
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Design + UX
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago