The Service Delivery Engineer works closely with our Field Network Engineers and contractors to configure high speed internet access (HSIA) networks remotely and turn up new installations.  This is an internally focused role that needs a process-driven and detail-oriented individual who is proficient with HSIA networking.

PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to:

• Work with techs/contractors on-site during HSIA installs and fully configure and turn up new HSIA installs from scratch

• Create documentation “as-builts” for HSIA installs

• Work with support team to hand off installs into the support environment

• Configure devices for break/fix tickets

• Create and maintain equipment config guides

• Create and maintain standardized equipment configs for all devices we ship

• Assist support with complex and/or priority networking issues

REQUIRED EDUCATION AND EXPERIENCE:

• Excellent verbal and written communication skills

• Communicate effectively (verbal, written) with internal & external customers

• Ability to learn and use proprietary software 

• Willingness to adapt to changing environments

• High attention to detail and highly organized

• Ability to work in a multicultural team environment

• Great prioritization skills and the ability to multitask, while working under tight time constraints

• Experience with computers and proficiency with software programs such as MS Office and Visio, and other industry recognized applications

• High School Diploma is required, post-secondary education in Computer Information filed is preferred. 

• CCNA level or equivalent certification (network +, HP MASE, CWNA) 

• Expert network administration and support skills. Fluent understanding of large network implementations, network protocols, and network topologies

• Experience in complex, structured cabling jobs that include interior/exterior installations, terminating and testing Cat5/Cat6 and Fiber Optic Cabling

• Experience with configuring and installing Routers, Firewalls, Servers, Layer2/3 Ethernet Switches and Wireless Access Points in environments of varying complexity

• Excellent networking skills and understanding of high density Wi-Fi installations.

• Excellent in troubleshooting complex problems in various network manufacturer equipment types

• Experience with WiFi Survey and Predictive Analysis Software and tools such as Air Magnet and/or Ekahau Site Survey, Fluke WiFi Testers are a plus

• Basic IP Telephony and Network Monitoring Tools knowledge is a plus 

• Travel up to 30% of work time

BENEFITS AND PERKS:

• We are in the vibrant West Loop neighborhood with easy accessibility to mass transit as well as food/drink options
• Building access to rooftop deck for summer meetings, lunches, and company get togethers
• Multiple medical/dental/vision health benefit options offered
• 401(K) savings plan
• Competitive PTO