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Service Desk Analyst

| Chicago

Our TechOps team is adding to our Service Desk team in Chicago. The ideal candidate must have phenomenal customer service skills, a likeliness towards technology, and exude a prompt and eager attitude.

About Us: 

At HomeAdvisor we create the digital tools and services that empower millions of service professionals to connect with hundreds of millions of homeowners. We are a dual sided marketplace that nurtures growth of the independent small business and delivers a seamless experience in home improvement. As #1 in the Homeservices category, our tremendous scale is the launchpad to boundless inventions in technology and product!

HomeAdvisor is the self-contained operating business of ANGI Homeservices (NASDAQ: ANGI), a federation of spirited technology companies that build for a better economy. In 2017, Angie’s List and HomeAdvisor combined to create the world’s largest Homeservices marketplace. We love the software that we invent, the millions of service professionals whom we empower and the hundreds of millions of homeowners whose lives we beautify. As a purposeful technology company, we foster a culture of collaboration, and nurture growth through innovation. We are proud to be recognized as a Top Workplace in Denver for 6 years and counting!

Essential Functions

  • Act as a single point of contact for phone calls and emails for IT issues and queries to the Service Desk
  • Receive, log, and manage calls and tickets for the Service Desk
  • Triage incoming support issues, determining severity and impact, and escalating when appropriate to higher tier support
  • Troubleshoot Tier 1 IT problems, such as password resets, email problems, access changes, etc.
  • Provide 100% remote support for all locations using phone and email


  • Technical Capacity
  • Organizational Skills
  • Soft Skills
  • Initiative
  • Problem Solving/Analysis

Qualifications and Required Experience

  • Ability to provide world class customer service to HomeAdvisor employees and partners, through phone, email and deskside support. 
  • At least 1 year of experience in a technical support position - you must have your high school diploma or equivalent.
  • Experience with modern IT Service Management systems a plus.
  • The ability to communicate in a variety of methods - email, written documentation, verbal instructions - and the ability to stop and listen. 
  • Ability to follow process and procedures and communicate to management when possible changes should be made. 
  • The ability to maintain composure when things get chaotic or if they don't quite go the way you planned.
  • Detail Oriented


No Travel

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

If you're interested in a career with us, we'd love to talk. If you have questions about any of our roles, talk with one of our Recruiters by signing up for our next chat: http://www.abouthomeadvisor.com/talk-to-us/

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Located in the heart of River North! Conveniently located to multiple bus and L stops!

An Insider's view of HomeAdvisor

How would you describe the company’s work-life balance?

Work life balance is built into the schedule here with little things like trivia and Red Bull flip cup to break up the work day. It's easy to come into work everyday when you have fun and have friends in the same office with the same interests.



How does the company support your career growth?

They give you the tools necessary to perform at the highest level. With a supportive and knowledgeable management team, I can rely on them whenever I have questions . With this being my first job right out of college, I am lucky to be in a company where I have the chance to move up in my first year.



What’s the vibe like in the office?

The company culture is one of the main reasons I took the position at HomeAdvisor. Between the quick pace & high energy on the sales floor and the amazing relationships I have formed with my coworkers the environment is the perfect mix of competition & teamwork. Our leadership team does a tremendous job keeping the sales floor motivated.



What are HomeAdvisor Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K) Matching
HomeAdvisor provides employees with a 401(k) matching plan. We match 50% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
Uncapped Commission
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Promote from within
Mentorship program
Our mentorship program includes Leadership mentoring.
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