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Support Engineer

| Chicago
Kenna Security is revolutionizing cyber risk with a SaaS-based platform that uses data science to combine vulnerability data with exploit intelligence to measure risk, predict attacks and prioritize remediation. We are leading the way in helping Enterprises to reduce their risk while increasing their efficiency and preventing attacks.
There are a lot of security companies out there, but no one is doing what Kenna is doing: giving our customers the ability to measure their risk landscape and truly protect their environments from the ever-present threat of a breach. As a result, we’re seeing phenomenal growth as some of the top companies in the world flock to our platform. We have solid venture funding, an astonishing team who will fight beside you to accomplish the impossible, and we even offer great benefits and stock options.We’re looking for an energetic and driven Support Engineer who will be responsible for the initial triage and technical support for our customers' support issues. You'll be a part of a growing and experienced engineering team. You will work closely with others to learn the answers to complex and interesting technical questions and issues.
Candidates should have experience in technical support roles and should feel comfortable troubleshooting potentially unfamiliar issues across a variety of technologies.

Responsibilities

  • Triaging, prioritizing, and responding to support inquiries from our customers
  • Working with other support engineers to diagnose and troubleshoot customer issues
  • Working closely with Customer Success to ensure high levels of customer satisfaction
  • Learning basic database querying and scripting used for troubleshooting
  • Creating technical documentation that helps customers learn our to use our platform and allows for self-service resolution of common issues

Qualifications

  • 1+ year of experience in a technical support or customer support role
  • Strong written and interpersonal communications skills
  • Fundamentals of computer programming. (e.g. be able to read/understand code)
  • Some proficiency with computer systems (e.g. command-line, and scripting experience)
  • Comfortable with the fast-paced and unpredictable nature of support engineering
  • Demonstrated ability to work cross-functionally within a team-oriented environment
  • Strong desire for technical growth

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases

Location

Located in the heart of West Loop close to Restaurant Row, unique shops and attractions.

What are Kenna Security Perks + Benefits

Kenna Security Benefits Overview

We offer our employees a full suite of benefits ranging from health and wellness plans, wealth management programs, flexible work arrangements and professional development opportunities.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Kenna offers standard and roth 401k plans with a broad selection of stocks, bonds and international index funds to choose from.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is Occasional bring your pet to work days.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
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