System Engineer, Middleware at Ensono

| West Suburbs | Remote
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Join a business that embraces innovation, gives you the scope to seize every opportunity and help get you where you want to go. Life at Ensono begins in an unprecedented environment with a role that matters, taking you on a fast-paced journey of discovery, however big that might be. In 2018, we nearly doubled our size in terms of revenue and associates. We expanded across Europe and India, scaling to meet the needs of our clients globally while still maintaining client intimacy as a top priority. In the last three years, we’ve grown to a global organization with more than 150 clients and $600M in revenue. We believe we are uniquely qualified to meet our client’s IT infrastructure needs from mainframe and private cloud, to public cloud and consultative services to advance them along their IT transformation journey. Our purpose remains the same: to be their relentless ally, disrupting the status quo and unleashing them to do great things. Our 2,000+ associates across the world are committed to this purpose.
 

Reports to the Middleware manager for the region. You’ll be part of a line 3 middleware support team, supporting the mission critical infrastructure of Ensono’s clients, delivering a responsive and exceptional support service for client events and requests. Using a best-in-class client service management platform you will effectively be working on client projects, providing solution deliveries to clients on complex environments and infrastructure, and supporting at times our day to day business as usual support activities from our clients. The job entails:

 

  • Working requests and incidents logged into the middleware ticketing system
  • Working with clients on issues, requests, projects.
  • Working proactively and reviewing high level problem management
  • Working to reduce client issues by identifying automation with better solutions
  • Build a strong client relationship by becoming a point of contact and SME for clients
  • Working with internal departments to mitigate client concerns or support company projects

 

You’ll achieve common goals with our middleware teams to create a positive learning environment where knowledge sharing will help all middleware associates propel to the next level of their careers. Your day-to-day role will expose you to a broad range of technologies. The position will be challenging with opportunities to work on a broad range of middleware software and products.

 

Key Responsibilities

  • Participation on client project initiatives and support for Middleware platforms.
  • Support to design and enhance, upgrade, or build new client middleware environments
  • Work closely with clients daily on projects, troubleshooting, or consultations.
  • Perform software installations, upgrades, and patches to middleware instances and servers
  • Define and maintain middleware standards and governance API administration and utilization.
  • Utilize industry standard technologies& methods to ensure the integrity & recoverability of middleware applications.
  • Perform troubleshooting and performance tuning with clients.
  • Perform strategic analysis and design of middleware infrastructure and make recommendations on improvements and/or new systems required to meet business needs and future capacity.
  • Serve as technical resource to business analysts, solutions development and other groups responsible for middleware application development standards, system design and integration.
  • Ensure middleware systems remain at operational excellence during infrastructure improvements (hardware/software upgrades server migrations/consolidations, application deployment, etc.).
  • Engineer solutions, related to messaging that support and enhance business operations with guidance
  • Complete Certifications as needed to support Ensono client middleware platforms and environments.
  • Assist in creating new or maintaining documentation, runbooks knowledge articles and diagrams.

 

Knowledge

 

Required

  • Good understanding of web site technology
  • Good understanding of TCP/IP addressing and routing basics
  • Good understanding with networking terminology
  • Good understanding of DNS and troubleshooting
  • Good understanding of VMware and awareness of Cloud technology
  • Good working knowledge and understanding of internet/e-commerce technologies
  • Good technical awareness of IT server infrastructure
  • Good understanding of cyber security and enterprise level anti-virus threat detection management
  • Strong working knowledge of WebSeal Weblogic, Websphere, WebMethods, Jboss, Apache, Tomcat, Savion, Cold Fusion, HTTP, and IIS software products. installation, Configuration, Administration and troubleshooting.
  • Strong knowledge of SSL Certificate Management
  • Good working knowledge of doing tcpdumps from F5 Load Balancers 
  • Strong working knowledge of BigIP,subnetting, Load Balancing, VIPs, and Irules
  • Good working knowledge with scripting tools like Javascript, Bash, Perl, Python, etc.
  • Good working Knowledge of various platforms (Mainframe, Distributed Systems, IBMi) OS platforms: Unix, Linux, Hpux, Windows, Solaris, AIX.
  • Good working knowledge of tools, Ansible, Chef, Salt, Shavlik, RHEL Satellite
  • Good working knowledge of App Dynamics toolset.
  •  Must have excellent communication skills since working directly with the client is a significant requirement of this position.

 

Desired

  • Working Knowledge of Websphere MQ Messaging
  • Knowledge of IBM Data Power Appliance hardware and software
  • Some Knowledge and understanding of Cisco firewalls / VPN
  • Microsoft Exchange Mail flow
  • Microsoft SQL performance troubleshooting, mirroring, Log shipping
  • Supporting Citrix XenApp
  • Knowledge of the ITIL framework
  • MCITP / MCSE / MCSA / CCNA / CompTIA

 

Skills

  • A ‘client centric’ approach
  • Excellent demonstrable English written and verbal communication skills
  • Able to communicate in groups with confidence and conviction
  • Ability to multi-task and work well under pressure
  • Excellent team working skills are essential
  • Ability to document processes and procedures in a clear, concise and logical manner

 

Experience

 

At least 2-4 years’ experience in an IT Middleware support environment 

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • AzureLanguages
    • AWSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWSFrameworks

Location

Our HQ is 22 miles from the Loop; near Belmont station, BNSF line. Plenty of places to eat & shop! 2nd office is in downtown Chicago on Madison Ave.

An Insider's view of Ensono

What’s the vibe like in the office?

I find the culture to be very open and collaborative. One can be on a call with a customer and ask your technical resource across from you a specific question or run into our CEO in the hallway while grabbing a cup of coffee. We allow feedback to be given and changes to be heard. Leadership constantly finds ways to make it an exciting workplace

Bailey Cahill

Senior Manager - Partner & Alliances

What does your typical day look like?

A typical day in our Full Stack DevOps world is collaborative, affords room for creative problem-solving, offers unique opportunities and challenges. Our work involves using cloud technologies to solve application’s needs, research datalake technologies and architect to process large amounts of performance data. We also lay 6 man variation of ping

Jake Frazier-Flores

Software Engineer

What are Ensono Perks + Benefits

Ensono Benefits Overview

Benefits include - generous maternity and paternity leave, generous paid days off and company paid holidays. Sabbatical, adoption, compassion and bereavement leave days, adoption assistance and flexible spending account. Healthcare and 401K eligibility on 1st day of work. Paid volunteer days.

Wellness programs - designed to help us be our best! Fitness week, Virgin Pulse® platform, wellness plans for credits and discounts on medical plan contributions.

Fun ergonomic workplace - free snacks, onsite gym & trainer, yoga classes, Beer O'Clock days.

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer O' Cart every month!
Casual Dress
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Onsite gym available!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

15 options for coffee and chocolate drinks (its a coffee machine with an IP address after all!) Also, Starbucks machine with chai latte counts, right? And then after the free snacks and all the hot chocolate - get some steps in while checking your emails in our fitness center. We have associate discounts on various products and services locally and nationally.

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