This role is based in downtown Chicago. The Systems Administrator will maintain Market Track information systems and related equipment and services including the following: Workstations and peripherals, phones/telecom services, desktop software, information backup, and video conferencing systems. Provide support, troubleshooting, and training to internal users. Fulfill other projects as assigned.

Responsibilities:

• Setup and maintain workstation hardware and software
• Configure printers, scanners, and other pc peripherals
• Ensure backups are successful and perform restorations as needed
• Assist users with desktop support
• Open and maintain Help Desk tickets
• Follow up with users to ensure issue has been resolved.
• Gain feedback from users about computer performance.
• Create and maintain documentation
• Maintain IT equipment in office common areas and conference rooms
• Perform software updates, patches, and license monitoring
• Monitor for and respond to end user security incidents

Skills & Requirements:

• Must have working knowledge of Microsoft Windows 7,8,10
• Knowledge of Mac OS X, Linux, and Microsoft Server a plus.
• Must have an understanding of Active Directory.
• Must have basic knowledge of network devices
• Must have a strong general knowledge of IT systems, security, servers, firewalls, and all things Microsoft
• Experience with Office 2016, Office 365 is a plus
• Strong ability to troubleshoot, diagnose and repair hardware & software
• Strong verbal and interpersonal skills
• Ability to self-start, learn quickly, and work in a fast-paced environment
• Ability to work independently
• Flexibility and willingness to work as part of a team

Education and Experience:

An Associate Degree in Computer Science is preferred or equivalent work experience with a minimum of 1 to 2 years of experience. Microsoft Certification is a plus.