Systems Engineer, SCCM

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About CCC

At CCC, it’s all about connectivity we are a provider of innovative cloud, mobile, telematics, hyperscale technologies and services for the automotive, insurance, and collision repair industries. Our solutions and big data insights are delivered through our CCC ONE™ platform, which connects 350+ insurance companies, 24,000+ repair facilities, original equipment manufacturers, hundreds of parts suppliers, and dozens of third-party data and service providers. Our platform, carwise.com , provides access to car-related services for millions of consumers. Auto Injury Solutions Inc., also a CCC company, provides casualty solutions to auto insurers for the handling of first and third-party claims. In short, our collective set of solutions make connected car, vehicle, and accident data actionable, informing decision-making, enhancing productivity, and helping customers deliver faster and better experiences for end consumers.

Job Description Summary

We are looking for a SCCM System Engineer to join our End User Technology team. We are looking for a candidate with a broad IT technical background and is a well-organized, systematic problem-solver with a proven ability to communicate ideas and develop business relationships. Medium to large enterprise IT delivery experience is preferable for this role. This individual will be responsible for the effective and efficient delivery of end user technologies which include: Desktop and Laptop infrastructure, mobile devices, Microsoft System Center Configuration Manager (SCCM), Microsoft Intune, identity and access management, communication and collaboration with multiple CCC IT and Business teams. They'll work closely with other support analysts, multiple outsourced service providers, and technology vendors. The role is a combination of project participation and operations support.

Job Duties

Technology Engineering


*Ability to maintain a high level of productivity and engagement.
*Have experience in supporting end user technologies where there is direct interaction with CCC staff, including senior executives.
*Participate in ongoing technical enhancements, and strategic plans for future developments and directions.
*Provide IT Operations support of Microsoft SCCM and Microsoft Intune for Device Management.

*Application packaging through SCCM support
*Work with the Incident and Problem Management groups on root causes and preventative measures.
*Act as the end-user technology escalation point for operational issues.  
*Review performance against targets and identify improvement actions.
*Perform any additional Technology Engineering and Leadership responsibilities assigned by Management.

*Lead End User projects to completion

Strategy and Planning


* In partnership with the infrastructure and security architects, assist the development and maintenance of production and non-production development/test environments.
* Work closely with vendors, outsourced service providers on new technologies to optimize IT environment.
* Develop hardware and software maintenance plans / lifecycles to manage costs.
* Stay current on emerging technology trends and innovation.
* Perform any additional Strategy and Planning responsibilities assigned by Management.

Qualifications

  • 5+ years of total IT experience in medium to large complex enterprises.
  • 3+ years of Communication & Collaboration experience – large enterprise experience with MS Exchange, Office 365, Skype, and SharePoint.
  • 3+ years of Desktop and Laptop infrastructure, imaging and life cycle replacement.
  • 2+ years of Mobile Devices– medium to large enterprise experience supporting smartphone access, ActiveSync, mobile device management solutions and MS Intune.
  • 1 year experience in software application packaging
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Technology we use

  • Engineering
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Location

Two city blocks and twenty-five stories of innovation and culture. theMART is interwoven into the fabric of Chicago’s history as an innovator in tech

An Insider's view of CCC Information Services

How would you describe the company’s work-life balance?

I've been here 5 years, and I learn something new everyday. I have the opportunity to grow my skill set, the flexibility to spend time with my family, and the support to accomplish my professional goals.

Prasanthi

Senior Manager, Quality Assurance

What's the biggest problem your team is solving?

We are looking at every single aspect of the vehicle lifecycle related to insurance and collision. We’re injecting key technologies across the spectrum to create a modernized consumer experience. This includes using telematics for vehicle underwriting. detecting accidents to enable insurers and OEMs to proactively reach out to their customers.

Jason

Senior Vice President, Product Strategy and Management

How has your career grown since starting at the company?

When I started as an intern at CCC, I was trusted to work with extraordinary technology. Now, as a DevOps Manager, I get to work on those technologies and new ones with other pioneers - that type of innovation ignites my creativity.

Amin

Manager, DevOps

How do you empower your team to be more creative?

Our teams are technically adept and highly capable. Equally, if not more importantly, they have a passion and desire to learn. We're not satisfied just cranking out code, there is a strong desire to learn about our customers and be creative

John

Senior Director, Product Management

How does the company support your career growth?

Employees get to learn about multiple products across our entire customer base. This allows employees to figure out what area aligns best with their strengths and interests, and where they are looking to grow.

Susanne

Senior Manager, IT Operations

What are CCC Information Services Perks + Benefits

CCC Information Services Benefits Overview

Perks are fun, but they should also be highly functional. So we offer more than just free coffee and gym membership benefits (though we've got those, too). We offer comprehensive and well thought-out benefits for your health, happiness and bank account.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
CCC provides short-term and long-term disability insurance.
Dental Benefits
CCC provides two dental plans with Aetna, PPO and DMO.
Vision Benefits
CCC provides two vision plans with VSP.
Health Insurance Benefits
CCC offers four medical plans offered through BCBSIL (PPO, Health Savings Account [HSA], Health Care Account [HCA], and Kaiser Permanente HMO.
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs includes bio-metric screenings, financial wellness, and weight loss programs. All of these are provided free of charge.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
CCC offers ROTH and/or pre-tax contributions.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Flexible Work Schedule
Remote Work Program
CCC allows employees to work remotely pending their team and manager's discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Foosball.
Parking
Depending on your location (Chicago, Austin, LA) we do provide either free parking or subsided parking fees for our employees.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
CCC offers tuition reimbursement to an accredited academic institution for all full-time employees up to $5,250 annually.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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