SYSTEMS SUPPORT SPECIALIST – HELP DESK

| Chicago

 We are Help Desk. We use phrases such as - Have you tried turning it off and on again? You left the computer on top of your car and started driving? I was able to un-encrypt your files, and please never click on a free vacation email again.
We are a supportive and talented Help Desk team who are always thinking about improving the IT experience. Our team automates and innovates crummy corporate IT practices of yore, to simplify both our associates' lives and our own lives. We practice Scrum and Agile project management methodologies to refine and elevate our workflows. With our IT product and service strategy, deep understanding of the company's needs, and tight team collaboration, we look to become the IT dream team. Our leaders believe in developing themselves, giving the resources required to be successful, and fostering each individual.
For the Systems Support Specialist role, you'll be responsible for assisting our associates in Chicago by keeping macOS and Windows computers in top working condition and resolving their issues within our SLAs. Strong technical, organizational, and teamwork skills are vital to the success of the role. We are a team of achievers, and you'll be expected of the same.
Responsibilities
• Provide computer hardware and software support for associates in Chicago, as well as remote associates
• Support everyday IT needs from users such as setting up video conferences, printing, and accessing internal apps
• Acknowledge and resolve IT issues within defined SLAs via our ticketing system (Jira)
• Administer Active Directory objects and Office 365/Exchange groups and mailboxes
• Troubleshoot unified communication tools such as Polycom video conferencing systems, Microsoft Teams and Skype for Business
• Arrange and provision new equipment for users and new hires
• Set up and tear down workstation equipment (monitors, docks, keyboards, mice, stands), move users
• Contribute user facing and internal documentation
• Participate in Help Desk, Unified Communications, Systems Administration, Network Engineering, and Facilities projects
• Own, run, and complete personal IT goals and team projects as assigned by manager
• Improve the IT experience for the team and for users
• Attend daily team stand-ups and regular 1on1 meetings with manager to discuss goals and skills development

Minimum Qualifications
• Bachelor's degree from 4-year university or technical degree or certification equivalent in information technology
• 2 years of full-time IT support experience in a corporate environment
• Intermediate knowledge of Mac and Windows hardware and software
• Working experience with Active Directory, Exchange, Office 365
• Strong experience with ticketing systems
• Refined customer service skills, business acumen
• Can-do attitude, anxious to take on any task, big or small
• Strong communicator with high level of knowledge absorption
• Thrives in a fast-paced, and highly adaptable team and company
• Strong critical thinker, able to identify problems and understand all possible outcomes and solutions

Preferred Qualifications
• Working experience with Atlassian suite of tools (Jira and Confluence), ServiceNow ITSM, Microsoft SCCM, Skype for Business, Teams, and Jamf
• Automation by scripting, and coding foundation with any language
• Agile project management methodology exposure

Read Full Job Description

Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • MapRLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • Juptyer NotebookLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • HbaseFrameworks
    • Kafka Frameworks
    • StormFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • GreenplumDatabases
    • NoSQLDatabases

Location

101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Conversant

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Conversant’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Associate Automation & Infrastructure Engineer

What does your typical day look like?

My days are a mix of execution, idea generation and collaboration. Our focus on executing revenue-generating strategies for clients requires attention to quality while looking to automate and innovate our processes. My creative mindset comes into play daily when discussing how we should approach a client campaign and other objectives.

Omair

Client Integration Engineer

How has your career grown since starting at the company?

Conversant is deeply invested in helping you grow your career. I started as a Database Administrator and was promoted to Senior Database Administrator. After a brief stint away from the company, I was re-hired as a Senior Client Integration Engineer in Operations and am now a Senior Solutions Integration Engineer.

Susan

Senior Solutions Integration Engineer

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.

Alba

Team Lead, Engineering

What are Conversant Perks + Benefits

Conversant Benefits Overview

At Conversant, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Conversant participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Conversant has a Social Committee that organizes social, charitable and sports activities.
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Conversant's team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Conversant provides back-up care benefits.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Conversant hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Free Daily Meals
Game Room
Our game room includes Foosball, Shuffle Board.
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Conversant offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Conversant hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Conversant encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available
More Jobs at Conversant47 open jobs
All Jobs
Data + Analytics
Dev + Engineer
HR
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Sales
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Data + Analytics
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Marketing
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Marketing
new
Chicago
Sales
new
Chicago
Internships
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago