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Team Lead, IT Support

| Chicago

Chicago - Team Lead, IT Support

About Showpad

At Showpad, personalities and cultures connect across oceans to create something extraordinary. As a top 10 software company in the Inc. 5,000 Europe list, Showpad is changing the game when it comes to sales enablement. Our employees create the engagement and impact that drives our success as we expand globally.

In the morning, we’re drinking San Francisco cold brew coffee with a side of Portland doughnuts – English scones for afternoon tea, and in the evening we’re toasting success with Belgian tripel Westmalle to a Chicago house tune.

About the position

For our Chicago office, Showpad is looking for a Team Lead, IT Support to manage and maintain our company’s global internal IT environment.

As an IT Support Team Lead, you will be responsible for leading the US Showpad IT Support team to reach the company’s IT objectives. You will have a key role in making sure internal software, systems and network enable the organization to run smoothly and uninterruptedly. Together with the EMEA team you will help out your +400 Showpad colleagues experience a smooth IT environment.

Key responsibilities as a Team Lead, IT Support

  • Together with the Global IT Support Manager you will define the global internal IT roadmap together and set clear objectives and tasks to reach the teams predefined goals.
  • Manage the US internal IT support team. Help them to be focussed and performant in order to provide our end-users with a smooth IT experience.
  • Define the corporate support tooling landscape including the management of IT licenses and costs.
  • Keep the Showpad IT processes and infrastructure documentation up to date and auditable.
  • Aid with the company's compliance efforts and Implement Security policies and controls to maintain a high security level within your area of responsibility.
  • Work with the different business departments to identify points for improvement or solutions to support their business needs.
  • Manage, maintain and monitor together with your team the internal IT systems, security controls and infrastructure components.
  • Provide, together with your team, first and second level IT support to colleagues and help them onboard with corporate devices.
  • Define KPI’s and report on IT systems, controls, infrastructure and team performance and effectiveness.

Skills and Qualifications we are looking for

  • A master degree in a Computer Science oriented study or an equivalent through experience.
  • 2+ years experience in managing a tech support team and be the SPOC and coach for the team members.
  • 5+ years experience in supporting IT platforms
  • Be able to work accurately and have practical knowledge of IT frameworks such as ITIL.
  • The ability to demonstrate relevant experience with office automation and service desk organization, as well as SaaS infrastructure management solutions such as desktop management, mobile device management, anti-malware platforms, physical access management solutions and directory services management.
  • Good understanding and practical knowledge of managing network and telecommunications infrastructure such as routers, switches, firewalls and IP telephony systems.
  • Good understanding of Identity and Access management including on and offboarding processes.
  • Have a vision for IT in a Software as a Service company.
  • Good communication and presentation skills.
  • Passion for life and the Showpad product
  • The desire to grow yourself, your team and the company
  • The will to have a maximum impact on Showpad

What you can expect from Showpad

Focus on Impact and Growth

We are building the future in sales and marketing where every sales person is successful. As an international scale-up, we aim for yearly double digit growth that opens many opportunities. We want people who thrive in a fast-paced, performance-driven company, who are not afraid to stretch themselves in a fun environment, and focus on impact and growth.

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Technology we use

  • Sales & Marketing
    • WordpressCMS
    • SageCRM
    • SalesforceCRM
    • MarketoLead Gen


Centrally located in the Loop and easily accessible for all commuters with tons of options for lunch.

An Insider's view of Showpad

What’s the vibe like in the office?

The vibe in our Chicago office is unlike any other startup I've ever been a part of. Everyone is smart, humble and effective. Even though we are all busy, everyone is always willing to offer help or guidance - even if it outside of their wheelhouse. We all genuinely enjoy each other's company and want to see our teammates succeed.


Office Manager

How do you collaborate with other teams in the company?

Collaboration is absolutely key for my team, since we’re tasked with bringing many different groups together. And as an international organization, we’re building relationships not only across departments, but across the world too. The key for us is to show how we provide value and prove how our collaboration impacts both revenue and culture.


Head of Global Business Development and Alliances

What is your vision for the company?

We’re building the future of sales & marketing success, by empowering sales & marketing teams to sell the way buyers want to buy. We’re delivering a better buyer experience, intelligent sales content and an analytics-powered platform that’s smarter than traditional sales enablement.


President & COO

What are Showpad Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Diversity Program
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