Job Description

CONNECT TECHNOLOGY SUPPORT LEAD, CHICAGO

YOU’LL BUILD TECH THAT EMPOWERS GLOBAL BUSINESSES

Our Connect Technology teams are working on our new Connect platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on Connect data and insights to innovate and grow.

As a Support Lead, you’ll be part of a team of highly skilled support technologists who are passionate about ensuring that our applications SLA’s are met. We are proactively automating, building, and implementing services( monitoring and alerting) to make the applications reliable. We continue to adopt the best of the breed in automation, cloud-native, CI/CD in everything that we develop. Our teams are located with central technology hubs in Chicago, Madrid, and Chennai. 

WHAT YOU’LL DO: 

• Lead the support of Answers on Demand suite of applications that is on prem and cloud.

• Ensure all SLA's are met, interact with Operations, client services teams, and technology leaders to provide the best experience and service.

• Address support escalation issues and mature systems to ensure fewer critical incidents in production.

• Optimizing on-call rotations, processes, update runbooks, tools and documentation to help prepare teams for future incidents. Conducting post-incident reviews (RCA).

WE’RE LOOKING FOR PEOPLE WHO HAVE: 

• Strong fundamentals and interest in application support, infrastructure knowledge with a software engineering background..

• Experience with leading team, site reliability engineering practices. 

• Familiarity in technology areas like UNIX scripting, automation tools, cloud, API management, database, monitoring tools, infrastructure services, etc., 

• 10+ years in technical support or related areas with experience in team handling.

• Sound SDLC skills, preferably with experience in an agile environment 

• Excellent English communication skills, with the ability to effectively interface across cross-functional technology teams and the business 

• Functional knowledge of Market research, FMCG industry, and big data is a plus. 

• Minimum B.S. degree in Computer Science, Computer Engineering or related field

Additional Information

ABOUT NIELSEN We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation.

We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We’re bringing in data 24/7 and the possibilities are endless. See what’s next with us at Nielsen: careers.nielsen.com

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.