Technical Advisor at Ensono

| West Suburbs | Remote
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Reporting to the Global Database Operations organization, you will be part of the Technical Advisor team.  As a Technical Advisor you will be the Middleware point of contact and technical resource for the client; provide leadership on troubleshooting and execution.  You will be responsible for promoting open communication with other departments, while demonstrating sound judgment necessary in performing all the duties of as a technical advisor.      Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our clients’ infrastructure. 
 

 The Technical Advisor team is responsible for maintaining and enhancing the service we deliver to our clients by effectively: 

  • Managing client communication 

  • Conducting proactive and reactive problem management  

  • Reducing the number of repeat issues through root cause analysis 

  • Building strong client relationships by becoming a point of contact for clients 

  • Working with internal departments to mitigate client concerns 

 

Key Responsibilities 

  •  Partners with the Technical Delivery Manager and Middleware Technical Leader to identify and capture database operational risks, insights, and improvements.  
  • Assists in the development and execution of improvement plans. 

  • Partners with Solution Architects to review and validate a solution’s feasibility; also makes solution recommendations.  

  • Enhance Change Order Execution for Run teams  

  • Coordinate and Communicate Middleware Technology roadmaps to the client stakeholders  

  • Coordinate and communicate RCA to client stakeholders  

  • Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment. 

  • Travel requirements based on client and Ensono needs. 

  • Will participate in Knowledge Transfer activities for new client on-boarding activities to transition support to BAU database teams. 

  

Skills 

  • Proficiency in interacting with Middleware vendors. 

  • Excellent understanding of web site technology 

  • Expert knowledge of Web Methods, Websphere, Jboss, Apache, Tomcat, Vordel, HTTP, IIS software products and other open source cloud middleware products.  

  • Expert knowledge of SSL Certificate Management 

  • Strong knowledge of doing tcpdumps from F5 Load Balancers a plus.   

  • Expert knowledge of BigIP,subnetting, Load Balancing, VIPs, and Irules  

  • Strong knowledge with scripting tools like Javascript, Bash, Perl, Python, etc. 

  • Strong Knowledge of various platforms (Mainframe, Distributed Systems, IBMi) OS platforms: Unix, Linux, Hpux, Windows, Solaris, AIX. 

  • Strong working knowledge of tools, Ansible, Chef, Salt, Shavlik, RHEL Satellite 

  • Strong working knowledge of App Dynamics toolset or New Relic a plus. 

  •  Must have excellent communication skills since working directly with the client is a significant requirement of this position.  

  • Deep understanding of HW and SW infrastructure. 

  • Proficient in Microsoft suite (Excel, Word, Powerpoint) to a level of creating documents which can be shared with clients.    

  • Exceptional interpersonal, verbal and written communication skills 

  • Customer Service skills at management level 

  • Experience establishing and documenting processes and procedures 

  • Strong collaboration and teamwork skills 

  • Understand a large-scale 24x7 production environment 

  • Strong problem solving and analytical skills with knowledge of problem analysis  

  • Must be self-motivated and able to manage multiple projects simultaneously.  

  • ITIL certification desirable 

  • Willingness to take ownership of issues and progress to resolution 

  • Ability to host meetings and conference calls.  

 

 

Experience 

  • Minimum of 10 years of experience within a highly complex database environment 

  • Technical knowledge across multiple database platforms 

  • Knowledge of DR planning and execution 

  • Experience with client facing and Service Delivery communication acumen. 

  • Experience with on-boarding new clients in a managed service  

  • Experience of working within a managed services environment is advantageous. 

  • College degree preferred 

 

 

QUALIFICATIONS 

  

Desired candidates will have a degree and/or equivalent experience. 

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • AzureLanguages
    • AWSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWSFrameworks

Location

Our HQ is 22 miles from the Loop; near Belmont station, BNSF line. Plenty of places to eat & shop! 2nd office is in downtown Chicago on Madison Ave.

An Insider's view of Ensono

What’s the vibe like in the office?

I find the culture to be very open and collaborative. One can be on a call with a customer and ask your technical resource across from you a specific question or run into our CEO in the hallway while grabbing a cup of coffee. We allow feedback to be given and changes to be heard. Leadership constantly finds ways to make it an exciting workplace

Bailey Cahill

Senior Manager - Partner & Alliances

What does your typical day look like?

A typical day in our Full Stack DevOps world is collaborative, affords room for creative problem-solving, offers unique opportunities and challenges. Our work involves using cloud technologies to solve application’s needs, research datalake technologies and architect to process large amounts of performance data. We also lay 6 man variation of ping

Jake Frazier-Flores

Software Engineer

What are Ensono Perks + Benefits

Ensono Benefits Overview

Benefits include - generous maternity and paternity leave, generous paid days off and company paid holidays. Sabbatical, adoption, compassion and bereavement leave days, adoption assistance and flexible spending account. Healthcare and 401K eligibility on 1st day of work. Paid volunteer days.

Wellness programs - designed to help us be our best! Fitness week, Virgin Pulse® platform, wellness plans for credits and discounts on medical plan contributions.

Fun ergonomic workplace - free snacks, onsite gym & trainer, yoga classes, Beer O'Clock days.

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer O' Cart every month!
Casual Dress
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Onsite gym available!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

15 options for coffee and chocolate drinks (its a coffee machine with an IP address after all!) Also, Starbucks machine with chai latte counts, right? And then after the free snacks and all the hot chocolate - get some steps in while checking your emails in our fitness center. We have associate discounts on various products and services locally and nationally.

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