Technical Support Engineer

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At Bento, we believe there's a better way for businesses to manage and control employee expenses. This is a rare opportunity to get in on the ground floor of the next big FinTech startup that's backed by top tier VCs and founders with a proven track record of success.

If you are a talented problem solver who thrives in a fast-growing environment, and if you are passionate about building and providing fantastic products and services that users will love, we'd love to talk to you. At Bento, everyone is empowered to contribute and help shape the next stage of evolution in payments and financial services. Join us to learn and grow together and make a real difference.

RESPONSIBILITIES

  • Resolve complex technical issues by working closely with Support and Engineering teams, utilize internal tools, identify root cause, and provide timely and satisfactory resolution
  • Become an expert in Bento's product offering and platform capabilities
  • Work closely with Support and Engineering teams to develop tools, processes, and documentation to automate and scale our ability to service our customers
  • Provide technical support for our API platform for external developers

SKILLS & COMPETENCIES REQUIRED

  • BS in Computer Science or 1-2 years professional experience in web development
  • Experience debugging modern web applications and APIs
  • Experience working with REST APIs and SQL/relational databases
  • Experience building support and automation tools
  • Stellar written and oral communication skills, including the ability to explain complex technical issues in an easy-to-understand way for non-technical audiences
  • A thoughtful & analytical approach to problem solving
  • Be an advocate for customers 
  • Unflappable personality that can take on challenges with grace, humor, professionalism, and tact

ABOUT BENTO:

We’re a startup that truly cares about its people. We have a responsibility-based culture with flexible working hours, comprehensive medical & dental benefits, commuter & FSA benefits, equity participation, unlimited vacation and most of all, the opportunity to make a huge impact in a venture with huge potential.

Come join us!

WHO SHOULD APPLY:

Proactive, goal-oriented individuals who take pride in what they do

Entrepreneurial and intellectually curious people

Engineers interested in learning financial technology and payments

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Location

Centrally located in the loop--we're convenient to transit, close to the river, and high in the sky.

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