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Technical Support Specialist

| Chicago
About Outcome Health
We Are:
A healthcare innovation company
Our Strategy:
Reinventing in the point of care
Our Purpose: 
Facilitating a better personal Outcome
Whether it’s supporting the diagnosis of a family member or as patients ourselves, we all have
connections to healthcare. That’s why all of us at Outcome Health are committed to transforming the point of care experience, both for our loved ones and for ourselves.
We are looking for people to bring their diverse talent, perspectives and career experiences to help us create the future in point of care.
Join our expanding team and be part of creating #ABetterOutcome.
Responsibilities
  • Support all of our digital networks, systems and applications through resolution of end user problems and performs operations tasks for all digital networks and systems.
  • Maintain adequate knowledge of existing hardware and software in use including Linux based systems
  • Register and configure sites using a digital delivery software package
  • Answering calls via ACD from field technicians during installation and maintenance calls to verify connectivity on new and trouble resolution on existing sites
  • Monitor network sites and performing Level 1 troubleshooting procedures including but not limited to calling sites and discussing network configurations with IT managers
  • Rotating on call responsibilities during non-traditional office hours
 
Qualifications and Experience
  • 1-2 years of Help Desk experience
  • Advanced networking skills
  • Strong problem solving analysis and troubleshooting abilities
  • Ability to follow up and resolve customer issues in a timely manner
  • Excellent customer service and interpersonal skills
  • Team oriented and ability to work with cross functional teams
  • Ability to do 40 keystrokes with 95% accuracy
  • Ability to multi task
  • Ability to prioritize and work in a fast paced environment and adaptable to changing situations and environment
 
Outcome Health provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages

Location

330 N. Wabash, Chicago, IL 60611

What are Outcome Health Perks + Benefits

Outcome Health Benefits Overview

Our comprehensive benefits program exists to support every part of our lives, so we can bring our whole selves to work.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
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