Product Manager

| Chicago

 

Groupon's Customer Service organization is constantly looking for opportunities that drive improvements to the customer experience. We are looking for a skilled product manager to own the product vision, drive execution of the roadmap, and manage the user experience for Customer Service Applications - internal tools for handling and resolving customer service contacts. As the Product Manager, you’ll own features that Customer Service Agents use day in and day out to deliver world-class customer service to Groupon's customers.The Product Manager must be able to work with key stakeholders across various business units both in US and International to develop the product vision and the prioritized steps to achieve that vision –  detailed analytics and clearly defined success metrics.

 

The Product Manager must develop strong partnerships and clearly communicate with stakeholders to ensure the products successful implementation. This role will be based in our Chicago office.

 

Responsibilities

 

  • Own a holistic vision and strategy of Groupon's Customer service products.
  • Work closely with engineering, project management, design, operations, finance, legal, business development, customer service, and executive teams to develop and implement the right product features
  • Create technical specifications, & drive development.
  • Know your data, measure KPIs and make data-driven decisions
  • Provide clear communication and coordination across business, sales, operations, finance, design and development teams.
  • Be creative.  Have ideas and opinions.  Don't be afraid to try, fail and try again.

 

Qualifications:

  • 5+ years of Product Management or related experience
  • Highly technical and quantitative, with a degree in computer science, mathematics or statistics
  • Deep analytical, problem solving, communication and project management skills
  • Excellent verbal and written communication abilities: must effectively communicate with technical and non-technical teams, executive management, partners and customers
  • Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality and an entrepreneurial drive; demonstrated ability to have fun and inspire team.
  • Highly analytical, resourceful, customer-focused, team oriented, and will have an ability to work independently under time constraints to meet deadlines
  • Proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.
600 W. Chicago Ave Suite 400, Chicago, IL 60654

Insider's spotlight

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

Perks of working here

401(K)
Casual Dress
Commuter Benefits
Dental
Game Room
Health Benefits
Generous Parental Leave
Recreational Clubs
Unlimited PTO
Vision
Volunteering Opportunities
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