Customer Success Product Specialist

| Chicago
Matterport is a 3D immersive media SaaS company that makes it easy for anyone to quickly and inexpensively create digital 3D models of any physical space. Our 3D immersive media platform is used across many industries to improve how people make decisions about properties. It improves the way people experience and visualize physical spaces making it fun and practical for users to move through real world spaces as if they were there. We are the world leader in the category we invented, having built digital twins of over 2 million properties so far!
Beginning in residential real estate, where 8% of all homes sold in the US last year had a Matterport 3D tour, the company has changed how people experience physical spaces. Our product offering is selling exponentially in new markets: apartment and vacation rentals, hotels, event venues, insurance, retail environments, as well as in architecture, engineering, and construction.
With funding from a group of stellar VCs and investors, we are changing the way we all see the world!
The Role
Matterport is looking for an enthusiastic Product Specialist who will provide an excellent, high-touch onboarding experience for SMB and enterprise customers alike. The ideal candidate has a positive, can-do attitude, a friendly personality, and strong problem-solving abilities.

Responsibilities

  • Own all technical tasks as part of the implementation and use of Matterport Products for all assigned accounts including but not limited to Single Sign On (SSO), technical integration, customer data reporting, user set-up and admin, and Space management
  • Identify and proactively remove customer’s training and support needs that act as barriers to product adoption across customer organizations
  • Support customer onboarding through delivery of recorded, virtual and on-site training as needed
  • Serve as the highest tier of technical support prioritizing and driving timely resolution through phone, email, and chat
  • Partner with Customer Success Managers on special projects to deliver value to our customers

Requirements

  • 3+ years of experience in a customer facing technical role, within SAAS technology 
  • Proven ability to act as a trusted advisor to customers while acting in employer’s best interest
  • Proven ability to develop trusted relationships and work transparently and collaboratively across all internal departments 
  • Fast learner who can understand and articulate technology at any level of the client organization
  • Excellent verbal and written communication skills 
  • Self-motivated team player that has ideas on fresh new ways to exceed customer's expectations 
  • Ability to multi-task and perform under pressure 
  • Passionate about technology 
  • Demonstrated technical problem-solving abilities
  • Strong analytical capabilities for advanced problem-solving
  • Ability to influence decision-making and change through appropriate channels
  • Highly organized and strong ability to multitask in a fast paced environment
  • Ability to display good judgment
  • Ability to work cross-functionally in a fast-paced environment
  • Ability to follow through on tasks until completed

Matterport has created a new technology frontier at the intersection of the physical and digital worlds. Our hardware and software solutions allow people to scan, explore, reshape, and share digital 3D models of real-world environments. Integrating heavily with VR and augmented reality, this technology changes the way people experience, learn, and interact with the real world.

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Technology we use

  • Engineering
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • TensorFlowFrameworks
    • SalesforceCRM

Location

Our office is located in the loop right off the Chicago River. There are plenty of bars and restaurants nearby along with multiple CTA options.

An Insider's view of Matterport

What are some social events your company does?

Cubs Games, Happy Hours, Bowling, In office massages, Whirlyball

Christina Capozzi

Sales Operations Coordinator

What projects are you most excited about?

I am most excited to change the way that customers in the AEC space think about what "3D" means for their business. Matterport has a larger-than-life opportunity to become the standard for communicating 3D data quickly, easily, and cost effective. Our UI is poised to truly disrupt how CAD (Computer Aided Design) is currently leveraged.

Michael Zimmerman

Sr. AEC Associate

What makes someone successful on your team?

To be successful at Matterport you need to be able to work with a team to navigate uncertainty. As well as being open to learning a constantly changing and growing industry.

John Brownlee

Sales Development Representative

How do your team's ideas influence the company's direction?

Our Sales team speaks to our customers every day. They play a big part in helping Matterport grow by providing all of their feedback, ideas and suggestions to our leadership team. We hire individuals who want to be a part of helping with the success of the organization. Open and ongoing communication is key to our success!

Joanna Ficht

Sales Manager

What’s the vibe like in the office?

The vibe in the office is extremely welcoming. Not only do we have some of the most beautiful views of the city but everyone here is family. The people are here are not only colleagues they are also long-life friends. You won't find a company with a team as strong as this one.

Patrick Purwin

Sr. Account Manager

What are Matterport Perks + Benefits

Matterport Benefits Overview

- Comprehensive Health, Vision, & Dental
- Fully-stocked kitchens & healthy catered lunches
- Hack Days & Tech Talks
- 401(k) & Stock Options
- Laundry Services & Commuter Benefits
- Conferences & Continuing Education

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
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