Matterport is a 3D immersive media SaaS company that makes it easy for anyone to quickly and inexpensively create digital 3D models of any physical space. Our 3D immersive media platform is used across many industries to improve how people make decisions about properties. It improves the way people experience and visualize physical spaces making it fun and practical for users to move through real world spaces as if they were there. We are the world leader in the category we invented, having built digital twins of over 2 million properties so far!

Beginning in residential real estate, where 8% of all homes sold in the US last year had a Matterport 3D tour, the company has changed how people experience physical spaces. Our product offering is selling exponentially in new markets: apartment and vacation rentals, hotels, event venues, insurance, retail environments, as well as in architecture, engineering, and construction.

With funding from a group of stellar VCs and investors, we are changing the way we all see the world!

The Role

Matterport is looking for an enthusiastic Product Specialist who will provide an excellent, high-touch onboarding experience for SMB and enterprise customers alike. The ideal candidate has a positive, can-do attitude, a friendly personality, and strong problem-solving abilities.

Responsibilities

• Own all technical tasks as part of the implementation and use of Matterport Products for all assigned accounts including but not limited to Single Sign On (SSO), technical integration, customer data reporting, user set-up and admin, and Space management
• Identify and proactively remove customer’s training and support needs that act as barriers to product adoption across customer organizations
• Support customer onboarding through delivery of recorded, virtual and on-site training as needed
• Serve as the highest tier of technical support prioritizing and driving timely resolution through phone, email, and chat
• Partner with Customer Success Managers on special projects to deliver value to our customers

Requirements

• 3+ years of experience in a customer facing technical role, within SAAS technology 
• Proven ability to act as a trusted advisor to customers while acting in employer’s best interest
• Proven ability to develop trusted relationships and work transparently and collaboratively across all internal departments 
• Fast learner who can understand and articulate technology at any level of the client organization
• Excellent verbal and written communication skills 
• Self-motivated team player that has ideas on fresh new ways to exceed customer's expectations 
• Ability to multi-task and perform under pressure 
• Passionate about technology 
• Demonstrated technical problem-solving abilities
• Strong analytical capabilities for advanced problem-solving
• Ability to influence decision-making and change through appropriate channels
• Highly organized and strong ability to multitask in a fast paced environment
• Ability to display good judgment
• Ability to work cross-functionally in a fast-paced environment
• Ability to follow through on tasks until completed

Matterport is an equal opportunity employer.