Customer Success Representative for Arts and Crafts E-Commerce Company in Chicago

Job Description

Blitsy is seeking a full-time Customer Success Representative in our Chicago, IL office located in West Town. Blitsy is an online retailer focused on selling arts & craft supplies and inspiring our creative fan base.

The ideal candidate will go above and beyond to resolve customer issues while demonstrating exceptional communication skills. The right person will be a customer advocate who responds to each inquiry in a friendly, empathetic, and professional manner. Our goal is for every customer to leave our site with a desire to come back and tell their friends about their positive experience with us!

The Blitsy Customer Service Representative must be able to:

• Respond quickly to all customer inquiries in a professional manner over the phone and via our online portal, Zendesk

• Investigate customer questions, issues, and complaints

• Resolve issues regarding shipping, refunds, billing, order satisfaction, and other logistics-related queries

• Explain core features and functionality of the Blitsy website

• Communicate questions to proper internal personnel and update them regarding new bugs or issues that need to be addressed

• Accurately maintain records of customer correspondence using Blitsy’s backend systems and Google Suite

• Provide ideas and feedback to management

• Assist in maintaining and increasing current repeat order rates

Skills/Requirements

You should:

• Have exceptional written and verbal communication skills

• Remain positive, even in difficult situations

• Be internet-savvy and computer proficient

• Possess a strong understanding of Google Suite

• Be a team player

• Be willing to work in a fast-paced office environment and adapt quickly to change

• Be comfortable making sound decisions that benefit both the customer and business

Only those that submit a cover letter or customized message mentioning Blitsy will be reviewed. This helps us screen for serious candidates and gives us a sample of your writing abilities since this position requires extensive written communication with customers. In this cover letter, please reference a time that you have given or received excellent customer service, either as a representative or as a customer. 

Compensation

$13.50/hour paid every two weeks

Hours

40 hours per week, plus applicable overtime.

Normal hours of operations are 8:30am - 5:30pm Monday through Friday.

Benefits

• Company-sponsored (99%) health care coverage of the company's Blue Cross and Blue Shield of IL PPO Plan with optional dental coverage add-on

• Discounts on arts & crafts supplies

• Casual work environment and fun coworkers 

• Dog-friendly office (with Approval)

• Plenty of walkable West Town restaurants 

Job Type: Full-time, hourly
 

Base Pay: $28,000.00 /year

Blitsy is an Equal Opportunity Employer (EOE) and we seek to create an inclusive workplace that embraces diverse backgrounds, life experiences, and perspectives.