Director/Group Director, Digital Strategy

| Chicago

The Director/Group Director, Digital Strategy, will take the lead in establishing and expanding the Strategy Practice across all Rightpoint offices. You will play an instrumental support role to our BD and Account Management Teams and provide credentialed thought leadership while guiding, delivering and pitching the work. The Director/Group Director of Strategy is a member of the National Business Design Practice and a key member of the Experience Leadership Team - tasked with advancing the following areas:


  • Digital Transformation:Enable clients to think and operate differently across omni-channel, commerce, digital experience, brand development, data/technology, analytics insights, research, human/culture, capital and change management considerations.
  • Domain Knowledge & Thought Leadership: You will work with C-suite executives to problem-solve on their key issues and provide actionable recommendations leveraging your technology know-how and business sense. You will apply standard consulting frameworks and methodologies and teach others to leverage those consulting techniques and application of tools in the proper context.
  • Innovation in Digital Strategy:Build an agency perspective of how the digital strategy landscape will evolve based on new trends and emerging tech (i.e. how does machine learning and artificial intelligence impact Commerce? etc.)
  • Practice Growth & Development: Support Experience and Geo Leadership, account managers and the business development team in presenting our strategic capabilities to vetted prospects and clients.

The immediate focus will be on delivering Digital Strategy engagements, while grooming and developing a team of emerging strategists.

Your role will be to help drive the commercial success and client adoption of this exciting new portfolio of offerings. This is a highly client-facing role requiring multifaceted capabilities that span across pre-defined services. Your primary responsibility will be to work in conjunction with Rightpoint Leadership to develop a growth-focused roadmap looking at immediate and near-term options while building the digital strategy capability of the entire organization across strategic geos and brands. We are leading the digital business transformation of our clients and moving digital strategy deeper into the everyday working of the team, which is essential for our overall growth strategy.

 

Additionally, we're looking for the following in the role:

General

  • Relevant digital agency/consultancy experience
  • A mastery of Digital Strategy and how it supports all phases of our client's go-to market strategy
  • Experience of design thinking methodology, as well as how that applies to improving any aspect of CX
  • The ability to manage multiple complex projects in a fast-paced, intense, supportive culture and environment

Team and Practice (varies per office)

  • Build Strategy/Experience Culture in the broader geo and professional community
  • Serve as a local representative of National Practice Leadership, supporting Teams across geos
  • Provide ongoing education and insight into strategic opportunities, initiatives and their role in the overall mix - from process efficiency and creative alignment to advanced segmentation and omnichannel thinking
  • Experience and ability to lead, mentor and grow teams and individual skills across all disciplines through 1:1 interaction, facilitated group sessions and field observation
  • Serve as a 2-way conduit for professional communication of key National Practice initiatives and local market needs

 

Operations and People

  • Advanced ability to coach and develop team members (this role is not focused solely on delivering work); This role needs to help launch initiatives, give direction and know what to do, so candidates should be able to not only extrapolate the opportunities/insights from the engagement and turn those into actionable plans – but can teach others to do so as well.
  • Learn team member strengths and development opportunities and provide staffing recommendations during weekly local staffing meetings
  • Support creation of job descriptions and the hiring plan for critical approved hires
  • Support building a pool of local contractors/talent

 

Project Excellence

  • Ability to lead projects and teams, while at the same time being excited to also roll up your sleeves and get your hands dirty in the work (we are a very hands-on company at all levels)
  • Collaborate closely with Analytics, Research, Content and Creative to build rich, meaningful relationships across all our practices to help support the vision
  • Excellent track record and evidence of implementation success on a complex, massive, global scale

 

Business Development

  • Visit our clients and prospects, presenting our capabilities, securing new projects and writing compelling proposals
  • Evangelize our service internally and externally and become an expert in the capabilities we can offer
  • Partner closely with Regional leadership to determine what pursuits are appropriate for the Business Design team to respond to AND how to respond (i.e. level of effort)


Key Performance Indicators

  • A genuine team player that believes and executes a servant-leader philosophy and day-to-day work style
  • Ensures clients are delighted with work – we strive for 100% referenceable customers and believe that each engagement is an opportunity to build long-standing relationships and partners
  • Build and scale a world-class strategy execution team that complements our broader portfolio of offerings, skillsets and functions
  • Comfortable with ambiguity and will be a self-starter who thrives on being able to create and convert genuine opportunities from complexity
  • Strong knowledge of running an effective digital strategy practice and the core consulting frameworks, services, analytics, contributing factors, performance indicators and problem-solving methodologies
  • Experience of the following would be desirable: an understanding of the principles of Experience Design, storytelling as it relates to digital strategy, the role of data in consulting effectiveness and experience working with design, content and/or technology teams
  • Portfolio transformation - The ability to work with Account Teams to identify and convert unrealized opportunities and right-size current engagements
  • The energy and passion to evangelize our service internally and externally
  • Experience of having managed others
  • Experience: 8 to 10+ years of experience required; (Commerce and/or Consumer Packaged Goods experience is a benefit but not a requirement)

Who We are: 

Intrapreneurship is defined as creating from within, starting something from nothing. And it is at the heart of the people at Rightpoint. We are a values-led organization driven by innovation, rooted in technology and relentlessly curious. We're a start-up at heart and we're able to move quickly to build unique, innovative customer experiences that evolve the way our clients do business.  

Humble Brag: 

  • Top Workplace Awards: Chicago Tribune – 5 Years!, Dallas Business Journal, Chicago Timmy Awards, BuiltIn Chicago, and Crain's Business Detroit 
  • Crain's Chicago Fast Fifty of "Fastest Growing Companies," 4 Years! 
  • Best Charitable Organization/Non-Profit Website – Webby Awards 
  • Top Partners with Microsoft, Sitecore, and EpiServer 
  • Google Developers Certified Agency – 4 years running! 

Benefits and Perks at Rightpoint 

  • Flexible PTO 
  • Casual and open office environment 
  • Flexible Work Schedule 
  • Great insurance coverage and flexible spending accounts 
  • 401k with Company Matching 
  • Weekly Snack/Drink delivery 
  • Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc. 
  • Bi-Weekly Catered Lunches 
  • Continuous Training, Certifications, and Learning Opportunities  

Our Commitment to You 

No matter who you  are, where you come from, who you love, what you believe, or what you geek out about, we bring people together to make great work. That's what makes us Rightpoint! 

 

EEO Statement: 

Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.  

 

Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • SitecoreLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • SitecoreCMS
    • EpiServerCMS
    • Microsoft DynamicsCRM
    • SalesforceCRM

Location

We’re located in the Loop, across the street from the Lyric Opera House and the Chicago River and just steps from the L and both Metra stations.

What are Rightpoint Perks + Benefits

Rightpoint Benefits Overview

Flexible PTO

Casual and open office environment

Flexible Work Schedule

Great insurance coverage and flexible spending accounts

401k with Company Matching

Weekly Snack/Drink delivery

Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc.

Bi-Weekly Catered Lunches

Continuous Training, Certifications, and Learning Opportunities 

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Rightpoint employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $10,00 monthly maximum payout for Long-Term, and $1,500 per week for Short-Term.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Rightpoint provides life insurance is equal to 1x times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Rightpoint provides employees with a 401(k) matching plan
Performance Bonus
Rightpoint has an annual performance bonus plan.
Child Care & Parental Leave Benefits
Child Care Benefits
Rightpoint provides backup child care assistance.
Generous Parental Leave
We provide up to 4 weeks of parental leave for the primary caretaker, and also provide 2 weeks of leave for the secondary caretaker. This is in addition to other benefits that layer on top of these.
Flexible Work Schedule
Rightpoint provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Our remote work program includes work from home Work remotely, typically 1-2 days per week. Team members remotely on occasion as needed.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Rightpoint sponsors family oriented events periodically throughout the year.
Vacation & Time Off Benefits
Generous PTO
Rightpoint offers a Flexible Time Off (FTO) policy which operates on the “honor system.” The policy is intended to provide team members with more flexibility to manage work schedules and personal
Paid Holidays
Paid Sick Days
Rightpoint has a Flexible Time Off Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Rightpoint offers pre-tax commuter and parking benefits for all team members.
Company Outings
Rightpoint hosts company outings Semi-annually.
Stocked Kitchen
Rightpoint has a very well stocked pantry with deliveries from Peapod 2x per week. We also have Cold Brew, Kombucha, and Beer on Tap
Happy Hours
Happy hours are hosted regularly throughout the year
Professional Development Benefits
Job Training & Conferences
Rightpoint offers support for ongoing training and support for job training and conferences.
Diversity Program
Lunch and learns
Rightpoint hosts lunch and learn meetings regularly.
Cross functional training encouraged
Promote from within
Mentorship program
Rightpoint's mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Online course subscriptions available
More Jobs at Rightpoint42 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Sales
Content
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Marketing
new
Chicago
Design + UX
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Content
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Design + UX
new
Chicago
Operations
new
Chicago
Marketing
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago