OnDemand Product Manager

Challenging convention. Trying new things. Reshaping an industry.  

The team at Duck Creek helps insurance companies bring amazing ideas to life quickly and easily with software that thinks and works like they do. We're fueled by sharing ideas openly, challenging conventions, trying new things, and valuing "Why not?" over "Why?" Our certainty that there is always a better way to do things keeps carriers ahead of their competition and is helping to reshape an industry.  

If having a hand in transforming one of the world’s oldest and largest industries into a standard for innovation, open exchange, and peerless user experience sounds exciting, let us know. We may be looking for you.

OnDemand Product Manager

OnDemand is Duck Creek’s cloud-based, SaaS delivery solution for all Duck Creek applications. The OnDemand Product Manager is responsible for optimizing the SaaS delivery of those business-line applications. She does this by creating and enhancing products, tools and integrations that optimize the experience of our customers’ configurators, developers, release management and IT operations teams.

The OnDemand Product Manager should be passionate about the user experience for developers and IT Operations personas, and should be familiar with topics such as Software Development Lifecyle, Release Management, API developer portals, application performance monitoring and Business Intelligence and Reporting. The OnDemand Product Manager will work with team leadership to define scope, priorities and roadmap for updating existing products and delivering new products. The role works closely with product management and product engineering across the Duck Creek suite, as well as Customers and implementation partners.

Responsibilities:

  • Responsible for researching and understanding customer needs and market demand, and using this to define and prioritize product requirements into a product roadmap
  • Collaborate with Marketing and Sales Operations to develop go-to-market artifacts such as marketing collateral, sales training and pricing models
  • Serves as a product subject matter expert in the development of training and documentation
  • Serves as the product advocate and subject matter expert to promote and explain the product to customers, partners, and other Duck Creek teams
  • Frequently communicates and interacts with peers, equivalent level leaders and senior leaders on cross-functional matters

Requirements:

Education and Work Experience:

  • Bachelor’s degree, or higher education level, or its foreign equivalent, in a technology, engineering or computer related field.
  • 6-10 years of related professional experience, at least 2 years in a product management role
  • And/or master’s degree plus minimum of 6 year’s related professional experience.

Specialized Knowledge, Skills, and/or Abilities:

  • Understanding and experience with SaaS delivered solutions, including pricing models
  • Deep understanding SDLC and DevOps, and typical tools used in those processes
  • Understanding of modern API technology, including developer portals
  • Understanding and experience with BI and Reporting technology
  • Product Management proficiency, including Pragmatic Marketing training
  • A passion for user experience
  • Understanding of P&C insurance company workflows and processes helpful but not required

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • HubSpotCRM

Location

NW of Chicago, commute from I-90, I-294, CTA Blue Line, Metra rail and O’Hare. Restaurants & recreation spots galore. Fitness center & Cafe Onsite.

An Insider's view of Duck Creek Technologies

How has your career grown since starting at the company?

I started in an entry-level Analyst position, and plugged in to every opportunity that came my way, giving each day my all and learning everything I could. In our environment where high aptitude and strong work is the norm, one thing I love about Duck Creek is the culture of high-performers actively building each other up.

Chad

Sr. Manager, Software Configuration

What projects are you most excited about?

I am excited that SaaS Technical Operations is continuing to advance with a Service Management project to adopt enhanced operational practices centered on improving Incident and Request delivery along with improved stability. The focus is centered on bringing forth higher levels of quality to translate into greater levels of Customer satisfaction.

Henry

Director, Support Engineering

What are Duck Creek Technologies Perks + Benefits

Duck Creek Technologies Benefits Overview

At Duck Creek Technologies, we are committed to providing you with flexible and comprehensive benefits. Duck Creek Technologies continues to offer competitive benefits so you can take care of yourself and your family at an affordable cost. Our goal is to empower you with the resources and flexibility you need to enjoy success on the job and to live a healthy, balanced life.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Wednesday!
Happy Hours
Fitness Subsidies
Duck Creek reimburses its employees up to $150 per year for many of the most common health and fitness services and activities.
Professional Development Benefits
Job Training & Conferences
Duck Creek offers employees professional development opportunities like onsite training such as Duck Creek University.
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
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