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Operations Manager, Product Development

| Chicago

As an Operations Manager, you will be responsible for optimizing operations across all product and engineering areas. You will promote visibility and alignment through effective communication, bring efficiency and results through continuous improvement and problem solving, and foster collaboration and teamwork.  You will work alongside Product Managers, Engineers, Designers, and executive stakeholders. 

You are passionate about the mission of Narrative Science and committed to continually striving to make Narrative Science better, stronger, and faster. You are motivated by solving complex problems and are resilient in all pursuits. You have a solution based mindset and does not dwell on the past, pushing the team and yourself forward. 

The Operations Manager role requires an exceptional leader and organizer -- you know how to lead from principle and respect-based influence rather than authority, you bring a great deal of wisdom, domain understanding and acumen.

Responsibilities:

  • Proactively remove obstacles to drive momentum and progress. 

  • Identify communication gaps, manage issue escalations and provide support to teams balancing competing priorities. 

  • Drive results proactively.

  • Help manage the cross-functional strategic planning and business planning process, leading conversations with key stakeholders to develop concepts for strategic initiatives, and developing those into detailed program / project plans (including roadmaps, funding planning, resource planning and hiring goals).

  • Facilitates staff meetings, Agile ceremony meetings, and product / project post mortems. 

  • Develop trusted relationships with stakeholders to drive focus on the strategic and operational program/product objectives that optimize product delivery.

  • Define and capture analytics for our products and team performance, analyze standard reports / dashboards that monitor the health of the key OKRs.

  • Ensure data is collected and utilized to appropriately inform decision making that proactively drive continuous improvement, mitigate risks and resolve issues

  • Utilize internal tools and iterative mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation, and learning

  • Oversee and manage the Release Planning process of when functionality will be released to customers by aligning with Product, Engineering, and Customer Success

  • Support cohesion of Product and Engineering teams, fostering alignment on common goals across Business and Product Development and inspire a team of talented individuals towards a shared mission

Qualifications:

  • 3+ years experience working in an agile product development environment closely with engineering and product teams

  • Strong operator. We need a leader who is great at creating structure, organization and process and getting everyone aligned within them. Strong prioritization, communication, and relationship building skills are critical.

  • A self-starter who can work proactively and independently to solve problems, overcome obstacles and execute. Things change fast in our world so you'll need to be highly adaptable, resilient and calm under pressure.

  • Excellent analytical and problem-solving skills. Ability to articulate and manage key OKRs and use metrics to drive performance and provide data in support of key decisions

  • Understanding of all facets of SDLC (planning, requirements, development, testing, change management, and release management).

  • Experience with Agile Lifecycle Management (ALM) tools, such as Jira, Confluence, and Trello (or equivalent)

Bonus:

  • A Bachelor's and/or Master’s in a related field

  • Previous experience working in the management consulting industry

  • Experience with scaling Product Engineering organizations

About Narrative Science:

Narrative Science creates software that writes stories from enterprise data to drive understanding and results. Powered by artificial intelligence, our technology automatically turns data into easy-to-understand reports, transforms statistics into stories, and converts numbers into knowledge. Narrative Science works with customers including Deloitte, MasterCard, USAA, and members of the U.S. intelligence community, empowering them to understand and act on key business metrics, make better decisions, and focus talent on higher-value tasks  -- all through the power of data storytelling.

At Narrative Science, we embrace the diverse backgrounds, experiences, and perspectives of our future employees, colleagues, customers, partners, and other stakeholders. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, genetic information, or any other characteristic protected by law.

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Location

Located in the heart of the loop, our office provides easy access to public transportation and some of Chicago's favorite destinations.

An Insider's view of Narrative Science

How do you collaborate with other teams in the company?

At Narrative Science, teams collaborate every day. When it comes to background, experience, and points of view, we are a very diverse company, and our employees take full advantage of that. It isn't uncommon to see functional teams pulling in members from other teams to work on initiatives together or even just to get another opinion.

Anna

Senior Product Marketing Manager

What makes someone successful on your team?

Successful people on my team have a passion for customers & a drive to deliver the best results to them. They're creative problem solvers who thrive in a collaborative environment. Each customer has unique needs & high-performers in Customer Success are experts at identifying those needs and rallying every resource necessary to take care of them.

Keelin

Senior Vice President, Customer Success

What unique initiatives do you have that encourage innovation?

At Narrative Science, we support a spectrum of innovation ranging from our standard engineering process, through Hack Days and Hackathons, to our ongoing Incubator team. Narrative Science is only successful if we hire smart and self-motivated people, so we’re committed to giving them the support and space they need to innovate.

Nate

Vice President, Product Architecture

What are some things you learned at the company?

We are encouraged to deliver an exceptional customer experience. To achieve this goal, I’ve learned how various aspects of software engineering integrate to create a great and reliable product. I've learned how to design/implement database architecture, automated testing, and data analytics to craft our innovative products and bring them to market.

Jesus

Software Engineer

What are Narrative Science Perks + Benefits

Narrative Science Benefits Overview

We offer a full range of benefits including Medical, Rx, Dental, Vision, FSA (for medical and dependent care expenses), Commuter Benefits, Life Insurance, Short and Long Term Disability, Paid Parental Leave, and 401k options for you and your family. Our people manage their own schedules, work hard, take time off when they need it—and come back refreshed and ready to dive back in.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Standing desks. Catered weekly lunches. Flexible vacation policy. Company events. Free eats & drinks. Free gym access & bike parking. Personal MacBook Air. Community engagement opportunities. Internal learning and development opportunities. Referral program & incentives.

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