Product Analyst
GoHealth builds industry-leading technology products that help millions of Americans find the insurance coverage that they need. We are searching for a Product Analyst who is passionate about the healthcare system in the U.S. to support our product team. The ideal candidate has experience in a technical field requiring deep product expertise, analytical and troubleshooting skills, as well as excellent verbal and written communication with internal and external partners. The Product Analyst will collaborate with external counterparts and various business and technical teams within GoHealth to solve for critical product needs in support of bringing innovative insurance platform technologies to market. The Product Analyst position provides a career growth opportunity for candidates desiring to transition from a technical role to a business or product role.
Responsibilities
- Develop deep, functional expertise in our products.
- Collaborate with Product Managers and User Experience Designers to design and conduct user testing of consumer-facing GoHealth products.
- Collaborate with GoHealth Product team, Legal team, and external government entities to understand Medicare and Affordable Care Act (ACA) compliance and author related software requirements.
- Generate documentation, illustrating product features, for review and approval by government entities.
- Communicate status of products and new features to business stakeholders, including upper management and executives.
- Collaborate with external partners and Engineering team to ensure time-sensitive data sets ingested by GoHealth platforms are up-to-date and in the required format.
- Collaborate with Engineering Architecture team to configure UI and associated documentation for healthcare enrollment applications essential to business growth and revenue.
- Update system configurations to ensure health insurance marketplaces support sales of critical products.
- Collaborate with the Product Team to identify and lead any additional efforts required to support release of new products and features.
Qualifications
- Bachelor’s degree with 3+ years of experience in Technical Support, Project Administration, Project Management, or equivalent
- Demonstrated ability to think analytically and troubleshoot technical issues
- Excellent verbal and written communication
- Experience communicating with external customers and large enterprise partners
- Self-starter with the ability to multi-task competing demands in a fast paced, team environment
- Highly proficient in MS Office
- Experience with JIRA, Jenkins, BitBucket, XML, Java, or Python a plus
Benefits and Perks:
- Open vacation policy
- 401k program with company match
- Medical, dental, vision, and life insurance benefits
- Flexible spending accounts
- Commuter and transit benefits
- Professional growth opportunities
- Casual dress code
- Generous employee referral bonuses
- Happy hours, ping-pong tournaments, and more company-sponsored events
- Subsidized gym memberships
- GoHealth is an Equal Opportunity Employer