Product Implementation Analysts at VillageMD play a critical role in the implementation and delivery of internal software solutions across our various markets. These software solutions allow our teams to more accurately and efficiently manage the patients that rely upon our healthcare facilities for care. We're in a unique position to impact primary care across the continuum from independent, family owned practices to world class health systems. We aggregate, process, and make rich data sets available to all types of applications and users that allow for informed, contextualized decision-making.

At VillageMD, we have built our technology by standing on the shoulders of giants in the tech space.  We leverage proven open source technologies developed at Airbnb, Amazon, and Facebook.  We participate in the open source ecosystem inclusive of the data ontology, OHDSI. As a member of our team, you will collaborate with individuals across our organization to oversee the configuration and installation of new tools and technology. You will work with end users to provide training and best practices to ensure the successful adoption of the new processes and technology.

What are examples of work that Product Implementation Analysts have done at VillageMD? 

• Worked with stakeholders to build scope and timelines for pilot projects
• Managed work between the VillageMD team and an external consultant team
• Led discovery sessions to gather requirements and worked to translate them into system build
• Executed system demos with different stakeholder groups to collect feedback and build excitement

What will make you successful here?

• Comfort with travel to our markets as needed, around 25 - 50%
• Clear, proactive communicator with an ability to build rapport
• Super organized with strong coordination skills
• A desire to be accountable for owning problems from design to go-live
• A bias for action and pragmatic solutions
• Familiarity with software and analytic skills
• A low ego and humility; a focus on getting things across the finish line
• A talent for operating effectively at various levels of abstraction

What you might do in your first year?

• Design and execute two product implementations from scoping through testing, training, and go-live
• Create standard processes for technology product implementations such as project plans, and workflow diagrams
• Revamp the formal testing methodology to ensure end user success at go-live
• Work with the product team to design a strategy to implement adaptations of the product

The following experience is relevant to us:

• 3 + years of project management experience
• Experience in healthcare or enterprise-level technology projects
• Experience independently executing initiatives in a decentralized environment
• Strong background in value-based care, care management, or primary care
• Experience working in an agile product company or technology startup
• EMR or other healthcare technology experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.