Product Manager – Data Informatics

| Chicago
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Description

 

Job Title: Analytics Product Manager (Value Realization)
Location(s): Santa Clara, CA, USA (HQ),San Diego, CA, USA, or Chicago, IL, USA (1201 West)

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

What you get to do in this role:

We are looking for a dynamic, perennially curious, self-motivated and data centric individual to drive Data and Analytics products for the Value Realization team. Our explosive growth provides a fast paced work environment requiring thought leadership, agility and creative ways of managing enterprise data. We are looking for a candidate to nurture, execute and deploy Data and Analytics projects, manage business requirements, track progress against guidance, predict and prescribe targeted opportunities. The role entails collaborative engagements with our business partners to deploy insightful analytic products, establish alignment on processes teams and deliver strategic metrics for current and future business initiatives.

  • Partnerships: Establish collaborative engagements with a multi-faceted ecosystem supporting the Value Realization team (Sales and Customer Success) These engagements should translate into effective project delivery as well as establish cross-functional forums to identify opportunities for automation, alignment on metric definition and data governance, conceptualize metrics for emerging business needs and simplification of current reporting processes.
  • Sustainable Start-up approach: The ideal candidate should be a self-starter, forward thinker and develop ingenious ways to solve problems without creating tech-debt.
  • Juggler par-excellence: The candidate should be able to manage a diverse set of responsibilities from analytics product/project delivery, sustainability engineering, unexpected systems glitches and a rapidly evolving business landscape. Orchestrating the plays while maintaining poise and upfront communication of timeline changes, delivery slippages and impediments is key to ensure smooth business operations.
  • Emerging Technology Awareness: An ideal candidate should be open to diverse technology offerings and be an advocate for perusing best in class architecture, design approach and tools 

Requirements:

 5 years of incremental experience preferably working with Sales and Customer Success business groups (preferably in a SaaS setup)

  • High level proficiency in complex business scenarios, adept in translating business needs into simplified tech-specs for data and insights
  • Hands-on design expertise to create analytics assets with focus on UX with personalization
  • Has driven products/projects for cross-functional business teams ensuring high level customer satisfaction
  • Adept at managing priorities through tight timelines with judicious use of resources in a constantly evolving setup
  • Engaged with Senior Management on identifying key and emerging business drivers, derive clarity on overlapping business demand, nurture data centric approach to decision making and demonstrate poise in articulating value proposition of deliverables
  • Expert level proficiency in data analysis, querying and crunching data from multiple systems and data transformation approaches
  • Managed ambiguity at various stages of project evolution and supplemented business discovery sessions with recommendations through rapid prototyping of scenarios
  • Prior hands-on experience with BI tools such as Tableau and experience in evaluating and selecting the optimum tool on a use case basis
  • Understanding of Subscription Sales metrics like Annual Contract Value (ACV), Renewal Rate, Forecast Accuracy, Pipeline Conversion and Coverage, Usage, etc. and working knowledge of CRM landscape
  • Strong appetite for carrying out data intensive discovery and assumes pride in high degree of accuracy when delivering analytics products
  • Masters (MS) in Information Systems (MIS) or equivalent preferred 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

 

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project Manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative Director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief Product Officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software Engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
Paid industry certifications
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