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Product Manager – Data Informatics

| Chicago | Remote | Hybrid
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Description

 

Job Title: Analytics Product Manager (Value Realization)
Location(s): Santa Clara, CA, USA (HQ),San Diego, CA, USA, or Chicago, IL, USA (1201 West)

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

What you get to do in this role:

We are looking for a dynamic, perennially curious, self-motivated and data centric individual to drive Data and Analytics products for the Value Realization team. Our explosive growth provides a fast paced work environment requiring thought leadership, agility and creative ways of managing enterprise data. We are looking for a candidate to nurture, execute and deploy Data and Analytics projects, manage business requirements, track progress against guidance, predict and prescribe targeted opportunities. The role entails collaborative engagements with our business partners to deploy insightful analytic products, establish alignment on processes teams and deliver strategic metrics for current and future business initiatives.

  • Partnerships: Establish collaborative engagements with a multi-faceted ecosystem supporting the Value Realization team (Sales and Customer Success) These engagements should translate into effective project delivery as well as establish cross-functional forums to identify opportunities for automation, alignment on metric definition and data governance, conceptualize metrics for emerging business needs and simplification of current reporting processes.
  • Sustainable Start-up approach: The ideal candidate should be a self-starter, forward thinker and develop ingenious ways to solve problems without creating tech-debt.
  • Juggler par-excellence: The candidate should be able to manage a diverse set of responsibilities from analytics product/project delivery, sustainability engineering, unexpected systems glitches and a rapidly evolving business landscape. Orchestrating the plays while maintaining poise and upfront communication of timeline changes, delivery slippages and impediments is key to ensure smooth business operations.
  • Emerging Technology Awareness: An ideal candidate should be open to diverse technology offerings and be an advocate for perusing best in class architecture, design approach and tools 

Requirements:

 5 years of incremental experience preferably working with Sales and Customer Success business groups (preferably in a SaaS setup)

  • High level proficiency in complex business scenarios, adept in translating business needs into simplified tech-specs for data and insights
  • Hands-on design expertise to create analytics assets with focus on UX with personalization
  • Has driven products/projects for cross-functional business teams ensuring high level customer satisfaction
  • Adept at managing priorities through tight timelines with judicious use of resources in a constantly evolving setup
  • Engaged with Senior Management on identifying key and emerging business drivers, derive clarity on overlapping business demand, nurture data centric approach to decision making and demonstrate poise in articulating value proposition of deliverables
  • Expert level proficiency in data analysis, querying and crunching data from multiple systems and data transformation approaches
  • Managed ambiguity at various stages of project evolution and supplemented business discovery sessions with recommendations through rapid prototyping of scenarios
  • Prior hands-on experience with BI tools such as Tableau and experience in evaluating and selecting the optimum tool on a use case basis
  • Understanding of Subscription Sales metrics like Annual Contract Value (ACV), Renewal Rate, Forecast Accuracy, Pipeline Conversion and Coverage, Usage, etc. and working knowledge of CRM landscape
  • Strong appetite for carrying out data intensive discovery and assumes pride in high degree of accuracy when delivering analytics products
  • Masters (MS) in Information Systems (MIS) or equivalent preferred 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

 

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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