We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities in rankings based on information about recruiting and employment practices. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt offers comprehensive and competitive benefits for all associates. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards - whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you. Come meet the people with the Hyatt touch.
Hyatt is reimagining and transforming the way guests and members engage with Hyatt hotels. And with more than 1,000 luxury, lifestyle, and resort properties globally -- and a purpose centered around care -- Hyatt is a hospitality leader. Headquartered in downtown Chicago, IL, Hyatt offers opportunities for both in-person, in-office work, and flexible hybrid/remote work. The Product Manager, Sales and Events, will play a critical role in shaping the vision, then developing and delivering an omnichannel (web, native mobile apps, and more) digital experience for colleagues and customers alike with a lean agile product team. The Product Manager forms a tight knit partnership with business stakeholders, designers, engineers, analytics, and data teams to make hypothesis-driven decisions and test those through the development of new digital products and experiences. Reporting to the Director of Product Management, the Product Manager leads the development, prioritization, execution, and delivery of Hyatt digital experiences in the Sales and Events space. The ideal candidate will be comfortable managing the delivery of enterprise digital products with clear goals and desired outcomes, while receiving guidance and coaching from the Director of Product Management and/or Group Product Manager.
Role Responsibilities
1. Collaborate with Director of Product Management to develop a strategic roadmap for the products managed, focused on desired outcomes
2. Work directly with Product Engineering and Product Design leads day-in and day-out to lead a lean agile team of digital professionals
3. Define, scope, and help communicate the minimum viable product (MVP) to test new ideas and concepts
4. Write agile user epics and stories that break down complex experiences into tactical steps to build digital products iteratively
5. Maintain and enhance existing digital products to maximize opportunity, deliver long-term value, and be a good product steward
6. Coordinate with other agile teams when large development tasks require it
7. Help measure product performance (both quantitative and qualitative)
8. Deliver insights about product use, and make informed decisions with data and experience
9. Communicate product strategy and development updates to Digital and Sales and Events leadership and other internal stakeholders
10. Participate in competitive research and market research, and recommend new offerings to maintain a competitive advantage
11. Evaluate new ideas, identifying value for colleagues, customers, and the business
12. Seek out and engage diverse perspectives, and collaborate to solve problems
13. Demonstrate a commitment to Hyatt core values (empathy) and purpose (care)
Qualifications• 3+ years of overall Product Management experience• Proficient digital web & app background, with prior experience delivering enterprise level products and experiences• Experience with hypothesis-driven product development, lean agile tools & methodologies, and data-driven decision making• Ready and eager to receive coaching and mentoring on product management best practices from more senior members of the product management community• Strong communications skills (both oral and written), and comfortable communicating with both junior and senior-level professionals internally and externally• Comfortable managing discussions from both a business and technical lens• Ability to bring clarity to unclear situations• Passionate about improving customer experiences. Self-directed searching out what's broken and sees fixes through.• Hands-on experience with Splunk, Adobe Analytics, Microsoft Office, JIRA, and other agile development tools• Experience working with CRMs or in hospitality a plus• SQL knowledge a plus
Education• Bachelor's degree required, or other equivalent work experience
Additional Comments and Requirements
Candidates for this role should enjoy a challenging, fast-paced environment with a focus on quality and industry-leading innovation. The role demands strategic thinking with an execution and measurement mindset. The successful candidate should have excellent interpersonal and leadership skills, be a self-starter, and be effective at managing multiple competing projects and priorities