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Hyatt is a leading global hospitality company offering 20 premier brands.
Chicago, IL

Product Manager, Sales and Events (remote opportunity) at Hyatt

| Chicago | Remote
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We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities in rankings based on information about recruiting and employment practices. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt offers comprehensive and competitive benefits for all associates. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards - whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you. Come meet the people with the Hyatt touch.
Hyatt is reimagining and transforming the way guests and members engage with Hyatt hotels. And with more than 1,000 luxury, lifestyle, and resort properties globally -- and a purpose centered around care -- Hyatt is a hospitality leader. Headquartered in downtown Chicago, IL, Hyatt offers opportunities for both in-person, in-office work, and flexible hybrid/remote work. The Product Manager, Sales and Events, will play a critical role in shaping the vision, then developing and delivering an omnichannel (web, native mobile apps, and more) digital experience for colleagues and customers alike with a lean agile product team. The Product Manager forms a tight knit partnership with business stakeholders, designers, engineers, analytics, and data teams to make hypothesis-driven decisions and test those through the development of new digital products and experiences. Reporting to the Director of Product Management, the Product Manager leads the development, prioritization, execution, and delivery of Hyatt digital experiences in the Sales and Events space. The ideal candidate will be comfortable managing the delivery of enterprise digital products with clear goals and desired outcomes, while receiving guidance and coaching from the Director of Product Management and/or Group Product Manager.
Role Responsibilities
1. Collaborate with Director of Product Management to develop a strategic roadmap for the products managed, focused on desired outcomes
2. Work directly with Product Engineering and Product Design leads day-in and day-out to lead a lean agile team of digital professionals
3. Define, scope, and help communicate the minimum viable product (MVP) to test new ideas and concepts
4. Write agile user epics and stories that break down complex experiences into tactical steps to build digital products iteratively
5. Maintain and enhance existing digital products to maximize opportunity, deliver long-term value, and be a good product steward
6. Coordinate with other agile teams when large development tasks require it
7. Help measure product performance (both quantitative and qualitative)
8. Deliver insights about product use, and make informed decisions with data and experience
9. Communicate product strategy and development updates to Digital and Sales and Events leadership and other internal stakeholders
10. Participate in competitive research and market research, and recommend new offerings to maintain a competitive advantage
11. Evaluate new ideas, identifying value for colleagues, customers, and the business
12. Seek out and engage diverse perspectives, and collaborate to solve problems
13. Demonstrate a commitment to Hyatt core values (empathy) and purpose (care)
Qualifications• 3+ years of overall Product Management experience• Proficient digital web & app background, with prior experience delivering enterprise level products and experiences• Experience with hypothesis-driven product development, lean agile tools & methodologies, and data-driven decision making• Ready and eager to receive coaching and mentoring on product management best practices from more senior members of the product management community• Strong communications skills (both oral and written), and comfortable communicating with both junior and senior-level professionals internally and externally• Comfortable managing discussions from both a business and technical lens• Ability to bring clarity to unclear situations• Passionate about improving customer experiences. Self-directed searching out what's broken and sees fixes through.• Hands-on experience with Splunk, Adobe Analytics, Microsoft Office, JIRA, and other agile development tools• Experience working with CRMs or in hospitality a plus• SQL knowledge a plus
Education• Bachelor's degree required, or other equivalent work experience
Additional Comments and Requirements
Candidates for this role should enjoy a challenging, fast-paced environment with a focus on quality and industry-leading innovation. The role demands strategic thinking with an execution and measurement mindset. The successful candidate should have excellent interpersonal and leadership skills, be a self-starter, and be effective at managing multiple competing projects and priorities
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Where we are

The Hyatt hub is located along the river within Chicago's Loop neighborhood. It is close to various restaurants, train stations and bus stops.

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • GroovyLanguages
    • ReactLibraries
    • Web ComponentsLibraries
    • GebLibraries
    • SpockLibraries
    • ExpressFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • SauceLabsFrameworks
    • Node.jsFrameworks
    • SwiftUIFrameworks
    • SeleniumFrameworks
    • AppiumFrameworks
    • WiremockFrameworks
    • TealiumFrameworks
    • TableauFrameworks
    • DataDogFrameworks
    • SplunkFrameworks
    • HelmFrameworks
    • DockerFrameworks
    • GradleFrameworks
    • K6Frameworks
    • KubernetesFrameworks
    • AWSFrameworks
    • Jenkins PipelinesFrameworks
    • Azure PipelinesFrameworks
    • KafkaFrameworks
    • Lake FormationFrameworks
    • Redshift DWFrameworks
    • Amazon EMRFrameworks
    • SagemakerFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RDSDatabases
    • Adobe AnalyticsAnalytics
    • Adobe TargetAnalytics
    • Embrace.ioAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • MURALDesign
    • InDesignDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement

What are Hyatt Perks + Benefits

Hyatt Benefits Overview

Wellbeing is the ultimate realization of our purpose –— we care for people so they can be their best. We believe this focus on employees is the key to our success and we’ve earned a place on Fortune’s prestigious “100 Best Companies to Work For®” list for the last eight years, ranking No. 16 in 2021. We’re proud to offer exceptional benefits including: complimentary and discounted stays at Hyatt hotels around the world; a global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption; and work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, on-site rest and relaxation, meditation lounges and flexible schedules.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
Online course subscriptions available
Customized development tracks

An Insider's view of Hyatt

What are some social events your company does?

At Hyatt, we love to connect with our guests and customers — and with each other. We host various events throughout the year, from company-wide Diversity Business Resource Group (DBRG) activities like this year’s virtual Black History Month Celebration featuring Debbie Allen, to team-led events such as virtual breakfast clubs and happy hours.


Associate Vice President, Loyalty Finance

How do you collaborate with other teams in the company?

Our cross-functional collaboration is built on trust and transparency, and we work together in many different ways, from video calls to brainstorming sessions, weekly “open office” hours, shared creative boards, and more. At Hyatt, collaboration is key and our teams are constantly evolving our ways of working to advance our purpose of care.


Manager, eCommerce Product Development

How has your career grown since starting at the company?

My role has transformed and expanded since I began at Hyatt — in my case, as a bellhop in New Zealand at the age of 19. Since that time, my Hyatt roles have taken me to Germany and to the Hyatt Hub in Chicago, where I now manage an incredible team. Hyatt is a place that’s ripe with opportunity — where your drive and passion can take you far.


Director, Digital Content & Asset Management

What is your vision for the company?

We are in a time of extraordinary transformation and one of the things that people are looking forward to most is traveling. Hyatt is at the epicenter of the return to travel and we are looking for passionate change-makers to be a part of our journey — with our digital and technology areas at the heart of where we are investing and growing.


Senior Vice President, Global Head of Digital & Technology

How do your team's ideas influence the company's direction?

Hyatt’s teams of designers, engineers, and product managers are organized around moments in the guest journey, and it’s their research and their ideas that go into nearly every decision we make about the digital products we bring to life. Our agile approach and guest-centricity enable ideas that shape the business.


Vice President, Digital Product

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