Address: USA-IL-Chicago-300 South Riverside Plaza
Store Code: CF Product Management (27339)
What's Our Dish
Announced in May 2018, Peapod Digital Labs (PDL) is an Ahold Delhaize USA company that powers the eCommerce and digital strategies for the Great Local Brands of Ahold Delhaize USA. Accelerating growth in digital and personalization capabilities, PDL is an innovation lab focused on meeting the changing needs of customers, regardless of when, where, and how consumers choose to shop.
Browse The Aisles
The Product Operations Manager will be responsible for coordinating and managing responses to incidents resulting from normal course of site operations. They will work with various teams to ensure incidents are resolved in a timely manner. Duties will include the following:• Define and maintain standard operating procedures for investigating new incident reports including gathering of key facts, identifying recurring and related issues and process for reproducibility in a time-sensitive manner• Monitor/document/guide/escalate active issues (via conference calls, emails, instant messages etc) by hosting calls, asking/answering questions, collecting metrics• Interact horizontally (Product Managers/UX, Engineers/QA, Digital Operations) as well as vertically (Business Partners, Management, Vendors) within the organizational
Recipe for Success - What's "in store" for the role • Lead the development and ongoing improvement of the product incident management process• Develop in-depth knowledge of the complex digital landscape• Maintain inventory of active issues and status• Ensure the prioritization of incidents by product teams and within an agile framework based on importance and impact• and/or facilitate identification of temporary workarounds to minimize impact• Maintain awareness of current threats and vulnerabilities• Report out to leadership and product management teams on observations, trends and key opportunities for improvement• Author / send summaries of production incidents to inform stakeholder community• Participate in discussions with subject matter experts to ensure the product management point of view is represented/informed• Maintain and meet deliverable schedules by proactively obtaining information across internal teams• Produce deliverables suitable for executives (clear, concise, polished)• Use critical thinking skills to understand / communicate problems and propose solutions where appropriate• Participate in on-call rotation in the event of a production issue outside core business hours• Facilitate incident debriefs and root cause analysis• Undertake special projects as requested by management
The Essentials In Your Cart - The required ingredients • Bachelor's degree. Within a technical discipline Computer Science, Computer Information Systems, or related fields is a plus.• 3-5 years• Direct experience in a digital environment in a relevant capacity• 3+ years overall relevant experience• 1-2 years Digital experience• Experience working in an Agile development environment and managing iteration-level deliverables.
Extra Spices - What you should bring to the table • Bachelor's degree. Within a technical discipline Computer Science, Computer Information Systems, or related fields is a plus.• 3+ years direct experience in a digital environment in a relevant capacity.• 3+ years overall relevant experience• 1+ years Digital experience• Experience working in an Agile development environment and managing iteration-level deliverables.
Join Us at Our Table
Peapod Digital Labs is a forward-thinking company with a strong legacy of innovation. We recognize who powers our progress - our people! Our vision is to become an organization where humanity is universally embraced; Diversity, Equity, Inclusion and Belonging are infused in our business; and our PDL employees are representative of the world and the communities that we serve.
We believe in total wellness, which encompasses a balance of physical, financial, and emotional wellness. No matter where you are on your personal wellness journey, PDL provides access to a variety of tools and resources to support total wellness. This includes medical, dental, and vision benefits, health savings accounts, flexible spending accounts, 401(k) with a strong company match, paid parental leave, adoption assistance, tuition reimbursement, generous and flexible paid time off and holiday policy, and an array of voluntary benefits including critical care, pet insurance, and additional life coverage.
We are an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
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Job Requisition: 310416_external_USA-IL-Chicago_4252023