Northern Trust header image
Northern Trust
Dynamic careers. Brighter futures. Greater possibilities.
Chicago, IL

Product Owner - Event Management (ITSM) (Chicago, IL)

| Chicago
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Principal, Service Delivery Implementation - Event Management Product Owner

WHO WE ARE

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 employees- we call partners- we serve the world's most sophisticated clients using leading technology and exceptional service.

WHO YOU ARE

You are an Event Management Product Owner who is seen as a subject matter expert in Event Management with prior experience defining event management processes and target state operating models for an IT Service Delivery organization. You have worked with Incident Management and Problem Management process owners to enhance processes and tooling to ensure an end-to-end flow for Event, Incident, and Problem Management. You have partnered with Monitoring Engineering teams to implement application and infrastructure observability and monitoring platforms at scale. You have leadership experience and you are passionate about delivering best in class processes.

Furthermore:

  • You have a Bachelor's Degree and bring 7+ years of experience with Event Management processes, best practices and technologies preferably ServiceNow and Dynatrace
  • You have a background working within the ITIL and IT Service Management discipline
  • You are experienced with the overall ServiceNow platform including ITSM, ITAM and ITOM
  • You have demonstrated experience designing and re-engineering processes to meet organizational goals and improve efficiency
  • You have knowledge of global operating models
  • You are able to present to all levels of management and executive leadership
  • You have demonstrated commitment to continual learning of industry best practices and standards

WHAT YOU'LL DO

As the Event Management Product Owner in the Production Assurance team you will be seen as a subject matter expert in Event Management with a primary focus of defining the event management process, governance and target state operating model. You will work with the Incident Management and Problem Management process owners to enhance our processes and tooling to ensure an end-to-end flow for the identification and escalation of issues, service restoration in a timely manner, and root cause analysis with permanent fix. You will partner with the monitoring tool team, the ServiceNow product team, as well as the service delivery and application teams to define and drive the product vision and execution of a global event management implementation and operating model for effective technology issue alerting, actioning, and incident creation and management. The role will report to the Head of Production Assurance.

WHY US

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve. Our talented, driven, and energetic people are truly changing the face of Northern Trust. The speed with which we work, the influence of each partner and the focus to positively change the client experience is our common passion. People are our greatest wealth, so if you have a genuine desire to work in a fast-paced, Agile, inclusive environment which requires teamwork, well-honed problem-solving skills, deadline management, ongoing and comprehensive communication, constant attention to detail, and a commitment to continuous improvement then seek no more!

About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial experience and nearly 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why we are honored to receive the following awards in 2021:

  • Gender Equality Index Member, Bloomberg
  • Top Financial & Banking Company, Black EOE Journal, Hispanic Network Magazine, Professional WOMAN'S Magazine

We'd love to learn more about how your interests and experience could be a fit with one of America's best banks and most sustainable companies! Build your career with us and apply today.
See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

50 S. La Salle, Chicago, IL 60603

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • MiroDesign
    • PhotoshopDesign
    • ZeplinDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • HootsuiteCMS
    • DocuSignCRM
    • SalesforceCRM
    • MarketoLead Gen
Previous
Next

What are Northern Trust Perks + Benefits

Northern Trust Benefits Overview

Every full-time partner at Northern Trust has access to a wide variety of health, financial, and professional development benefits. We offer flexible work options, paid family leave and multiple paid volunteer days per year as part of our ongoing efforts to help partners balance a fulfilling career with a rich life outside of work.
From continuous learning opportunities to a popular mentorship program, we’re helping our partners identify—and pursue—their most ambitious career goals.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Some Meals Provided
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

At Northern Trust, we believe strong partnerships are the key to our success. Stronger partnerships don’t just feel better, they work better. They lead to more innovative ideas and better business outcomes. They foster collaboration, inclusion, and result in growth that serves everyone. We won’t ask you to pick between a dynamic career, a culture of care, or a work-life balance that works for you. Instead, we’ll work closely together to ensure you can achieve everything you want, without sacrificing the things that matter.

An Insider's view of Northern Trust

How does your team reward individual success?

I joined Northern Trust as a novice python developer fresh out of college. Over the next few years, I gained exposure to blockchain, machine learning & frontend UI. This organization invested in me, giving me room to be creative & innovative in solving problems. Now, I am confident in my skillset and ready to bring my experiences to the table.

Faye

Full Stack Engineer

What does your typical day look like?

A typical day is very collaborative, working with smartest engineers to find solutions to business needs. We’re high-velocity teams equipped with cutting edge tools and technologies, which allows us to deliver efficiently. Our open culture allows us to easily reach out to senior leaders who are always available to remove impediments.

Chandra

Sr. Manager, Full Stack Developer

What does career growth look like on your team?

There are dozens of opportunities at Northern Trust across different business units and technology teams where you can gain exposure to different technology stacks, internal/external clients and leadership. Internal mobility is encouraged. You can move around and try new things and other groups value your experience.

Emily

Journey Owner

What unique initiatives do you have that encourage innovation?

Innovation is encouraged & practiced as part of our Digital Metamorphosis operating model with Clients & Partners.  It is not a unique initiative reserved for a few, but rather expected by & from all.  We are building upon our foundation of over 130 years of strength while adding to our award winning portfolio of market leading capabilities.

Lucino & Vijay

Chief Digital & Information Officers, Wealth Management

What projects are you most excited about?

I am excited to work on and explore emerging technologies in AI, Machine Learning, Predictive Analytics, Domain Driven Design, Cloud, SaaS, Data Science, NLP, and Machine Learning Modeling.

Will

Full Stack Developer

More Jobs at Northern Trust