Product Support Analyst

Come join NowSecure on our mission to save the world from unsafe mobile Apps!

As a cyber security innovator, we are the leader in Mobile Application Security Testing. We literally wrote the book on mobile app forensics and testing. At NowSecure, we craft the industry’s most advanced appsec technology and deliver expert appsec services so our customers can protect their own business, their employees and their customers from insecure mobile apps. Our customers include the world’s largest banks, government agencies, and top brands that run on mobile. We are a dynamic team of advanced security researchers, software engineers, services experts, sales professionals, marketing gurus and financial managers that are looking for inspired, entrepreneurial and hard driving new team members to join us on our mission!

Position Responsibilities: 

• Handle incoming support tickets, classifying and assigning accurately​
• Provide customer product support and technical issue resolution via E-Mail or phone
• Respond to customer support requests with a sense of urgency and professionalism
• Use mobile devices and mobile security software
• Ask questions to determine nature of problem
• Follow sound troubleshooting process
• Communicate issues with team members and escalate appropriately
• Assist both internal and external clients with hardware and software issues
• Write knowledge base and other documentation
• Prepare and ship equipment, receive equipment, use an online inventory system
• Manage device inventory process

Position Requirements:

• Technical degree or commensurate experience
• Experience with ZenDesk a plus
• Strong spoken and written English skills
• Familiarity with Mac, Linux, VMWare, and mobile software a plus
• High integrity and responsibility, no criminal history or drug use
• Enthusiasm for customer support
• Ability to work independently and with a team
• Ability to promptly answer support related e-mail and phone calls
• Ability to follow an issue through to resolution
• Self motivated, detail-oriented and organized
• Some travel to client sites as needed for support escalations
• Current Chicago-metro area residence preferred

What we offer:

• Competitive Salary and incentive pay

• Equity

• Comprehensive Medical/Dental/Vision coverage

• Flexible spending accounts for Medical, Childcare and Transportation

• Company paid STD, LTD and Life Insurance

• 401K Plan with Company Match

• Unlimited PTO

• Maternity and Paternity Leave

Do you want to love where you work?

Amazing Tech: NowSecure delivers the most advanced mobile app security testing technology on the planet designed by the world’s most advanced security researchers and top engineering talent.

Top Customers: The world’s most skilled and demanding security teams depend on NowSecure.

Great Team: Smart, driven people powered by craftsmanship, leadership and teamwork at the core.

Get Things Done: At NowSecure, we move fast and with purpose to ensure our customers are always protected on mobile.