We are seeking a self-motivated, intelligent, puzzle-loving problem solver who wants to help nonprofits use technology more efficiently. Above all else, you must be passionate about delivering best-in-class customer service. As a consultant, you will own the client onboarding and training process from beginning to end, helping new clients make a smooth transition from their previous fundraising and/or donor management systems to NeonCRM. You will also get to work with current clients to ensure they are implementing best practices and using NeonCRM to its fullest potential. This position is ideal for nonprofit development and administrative professionals who are looking to change careers but still want to help nonprofits meet their missions.

RESPONSIBILITIES

• Serve as the onboarding project leader, taking responsibility for the overall success of new client implementations of NeonCRM products and integrations
• Review and analyze client data, conduct data consultations with clients, and prepare data import rules for our software engineers
• Lead live web-based product training webinars
• Contribute to the continued development of our training curriculum
• Develop extensive working knowledge of our products

BASIC QUALIFICATIONS

• 1+ years in a training or teaching role, with ability to convey technical subject matter to non-technical audiences
• Advanced knowledge of Microsoft Excel and familiarity with tools such as VLOOKUP
• Strong customer service background
• The position is based out of Chicago, IL and remote work arrangements will not be considered.

PREFERRED QUALIFICATIONS:

• Experience working in a SaaS environment or with a similar CRM platform
• Proficient with CiviCRM, Raiser's Edge or Salesforce
• Excellent analytical, organizational, and problem-solving skills
• Strong attention to detail

ABOUT US

• Neon One was founded with the mission of becoming the most comprehensive and authentic technology ecosystem for nonprofits. Combined, NeonCRM, Arts People, CiviCore & Rallybound support 5000+ nonprofits and helped them raise over $1+ billion so far this year.
• We are committed to advancing equity, pursuing diversity, and fostering inclusion. We pride ourselves on our collaborative office environment that welcomes and encourages fresh ideas and challenges you to make an impact. 
• We offer great benefits, including health/ dental insurance, flexible time-off, sick days, family leave, 401k with company match, FSA...and a well-stocked kitchen!
• We believe in giving back so much so that we made it into an official benefit! You can use one workday each month to volunteer with any nonprofit in your community.
• Our employees are passionate about making a difference and they are our most valuable asset. Come see what it's like to add value to a mission driven company!