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Quality Assurance Analyst

| Chicago

We are a private, Chicago-based company that provides technology solutions to nonprofits. We love our customers, and our mission is to empower them with the most impactful CRM database and inspiring websites, supported by the most helpful and caring nonprofit experts.

We are seeking a Quality Assurance Analyst to oversee the software quality control processes for NeonCRM, IOS/Android apps, APIs, and third-party integrations. You will be responsible for conducting manual testing sessions to identify possible technical problems in a staging environment, creating reports regarding software bugs, and recommending changes to the development team prior to a release. This position requires exceptional time management, technical writing,  and organizational skills.


  • Verify and prioritize all bugs in product backlogs
  • Conduct acceptance testing for product upgrades and fixes
  • Record actual test results and communicate expected results to the Product Manager and dev-testing team
  • Maintain and update test databases and staging environments
  • Enforce established quality standards for the product and partnerships
  • Work closely with the Product and Development teams in a professional manner during all phases of development
  • Proactively identify opportunities for increased efficiency, accuracy, and effectiveness of the overall testing strategy  and make recommendations to the Product Manager
  • Learn new skills based on project requirements
  • Conduct manual testing and produce release notes for monthly product updates


  • Bachelor's degree and 1+ years of proven software testing experience
  • Strong knowledge of writing test plans and test cases
  • Ability to perform administrative tasks with agile tools including JIRA and Confluence
  • Willingness to learn NeonCRM, Atlassian products,  Zendesk and other platforms
  • Familiarity with APIs
  • Ability to multitask and work cross-functionally
  • Strong interpersonal skills and exceptional written communication skills to effectively interface with internal/external audiences
  • Proven ability to learn new procedures and technology quickly and efficiently


  • 80% of our team comes from a nonprofit background, and we’re driven to help our clients make a difference in the world - learn more on our careers page
  • Collaborative office environment that welcomes fresh ideas and allows you to make an impact
  • Great company culture – rated 4.8/5.0 on Glassdoor
  • INC. 5000 List of America's Fastest-Growing Companies for three consecutive years
  • Benefits include health/dental insurance, vacations, sick days, family leave, 401k with company match, pre-tax transit benefit program
  • Casual work environment, weekly staff social hour, regular company outings, stocked food pantry, and a convenient Ravenswood location with parking and close to public transit (CTA Brown & Metra UP-N Lines)
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