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Senior Staff Technical Product Manager in Database Engineering

| Chicago | Remote | Hybrid
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ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work we help the modern enterprise operate faster and be more scalable.

We are disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow requires continual personal development.

Introduction to the role

This high visibility role reports to the Head of Technical Product Management

As a Senior Staff Technical Product Manager in our Database and Architecture team, you will engage with experienced, cross-disciplinary staff to deliver functional enhancements to the ServiceNow product.

In this role, you will:

  • Be part of a brand new team in Platform Infrastructure, working with key stakeholders in the Platform/Architecture and executive teams to define the strategy and design for high priority customer deliverables
  • Lead cross functional development and execution on technology integration from design through delivery
  • Represent the customer perspective in engineering design decisions and managing expectations on both sides for feasible deliverables
  • Partner across a wide variety of functions at ServiceNow to drive change in a complex setting
  • Work with remote teams and external partners to deliver supporting software and services in sync with launch timelines
  • Leverage your expertise to identify and define the most critical priorities and establish best practices for the team
  • Communicate regularly with senior leadership on status, risks and change control

Basic Qualifications

  • Bachelor’s degree within a technical discipline or equivalent experience
  • 12+ years of relevant work experience in technical product management in an enterprise software environment
  • Strong experience and understanding of database technologies and use cases
  • Comfortable with having deep technical conversations with Infrastructure Engineering teams
  • Demonstrated ability to work from ambiguous problem statement to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line
  • Detail oriented and able to understand the bigger picture by using your technical expertise and problem-solving abilities to prioritize and manage blocking issues
  • Proven ability to successfully define and execute complex cross-functional customer value adds end-to-end while maintaining clear communication at all levels
  • Experience defining projects, understanding and representing customer requirements, writing detailed functional and test specifications, coordinating efforts to scope, schedule, and deploy new features sets
  • Proven ability to handle communication at both an executive and engineering level
  • Expertise driving software development with program management tools
  • Collaborate with top architects to innovate on customer value

Preferred Qualifications

  • Master’s degree or advanced technical degree
  • Background in hands on software development (bonus points for Java but open to any language)
  • Proven experience as a technical thought leader, translated into patented work

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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