Nordstrom
Chicago, IL

Sr. Director Product Management- Enterprise Data and Customer at Nordstrom

| Chicago
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Job Description
The Sr. Director Product Management Enterprise Data and Customer is a key member of the Nordstrom Product Management team, championing the customer experience evolution through data-driven insights. This role is responsible for driving the strategy around the capture, curation, and analytical expression of the data needed to run our business and build the right products and features to impact the customer experience. This effort extends across numerous business domains and includes strategy specific to our customers' profiles and identities. In addition, this leader provides product support for our infrastructure and security services teams. This includes planning the product roadmap and prioritizing the applicable technology backlog, leading product discovery, and measuring and communicating results of the investments in production, all while ensuring stakeholder alignment.
A day in the life...
Advanced Capability with the following competencies, requiring minimal management support:
  • Develops roadmap strategy, vision, business benefits, and prioritization of goals
  • Ensures alignment on priorities and direction by partnering with other groups, stakeholders and leaders across the business including, but not limited to: Supply Chain, Finance, Accounting, Stores, Ecommerce
  • Partners with Business Units, Data Science, UX, Research, and Engineering on feature design
  • Drives ownership of features and services throughout the product lifecycle for our cross-channel customer experiences
  • Collaborates with peers and leaders across the enterprise to solicit needs, define vision and ensure outcomes align with enterprise priorities and goals
  • Hires and supervises an efficient and effective team that meets the needs of the product management strategies
  • Partners with technology teams to deliver key features and functionality that enhance the customer experience across Nordstrom channels
  • Monitors & identifies customer needs staying current on industry standards/trends and responding by making adjustments to user experience and product roadmaps
  • Maintains a strong understanding of available technologies and solutions

You own this if you have...
  • 10+ years' experience or equivalent with 3+ years of management experience required, specifically in product management with technology or ecommerce company preferred
  • Bachelors' degree in math, statistics, finance, economics, or quantitative discipline is preferred
  • Experience with data, analytics, retail and privacy preferred
  • Ability to inspire others, including demonstrated experience managing and leading strong teams
  • Ability to define, measure and analyze processes to identify improvement opportunities
  • Technical background and understanding of software development principals and a/b testing
  • Ability to build relationships cross-functionally with multiple teams from areas such as Analytics, Engineering and User Experience
  • Strong interpersonal, oral and written communication skills

We've got you covered...
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
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Where we are

Located in the popular River North neighborhood in Chicago, our headquarter offices are easily accessible to public transportation.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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What are Nordstrom Perks + Benefits

Nordstrom Benefits Overview

Nordstrom offers comprehensive, flexible benefits to our employees and their families.

HEALTH BENEFITS
Medical/Vision
Dental
Wellness Program
myStrength® Program

INCOME PROTECTION
Short Term Disability
Long Term Disability
Life Insurance
Accidental Death & Dismemberment Insurance

RETIREMENT & SAVINGS
401(k) Plan
Employee Stock Purchase Plan

TIME AWAY
Paid Time Off
Bereavement Leave
Leave of Absence
Sabbatical Leave
Paid Maternity & Parental Leave

FLEXIBLE SPENDING ACCOUNTS
Commuter
Dependent Care
Health Care Health Savings

LIFE/WORK BENEFITS
Merchandise Discount
Transit or Work From Home Subsidy
Adoption Financial Assistance
Employee Assistance Program
Group Home/Auto Insurance
Group Legal Services
“No Meeting” Time Blocks
Caregiving Benefits
Employee Charitable Match Program
Rethink Program

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

On-site coffee bar with barista and snacks • Full bar • Rooftop with city views • Did we mention merchandise discounts?

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