higi is a population health enablement company that empowers consumers to measure, track, and act on their health numbers – blood pressure, pulse, weight, BMI, body composition, hydration -- through easily accessed higi self-screening health stations currently found at over 11,000 retail locations.

Healthcare organizations connect to their consumers through higi to activate them in their health and to help them monitor their health data. In turn, healthcare organizations use higi to identify and act on areas of risk, close care gaps, and improve chronic condition management.

By empowering consumer self-management and more effectively connecting consumers to their trusted providers, higi makes it easier for people to be their healthiest while enabling better care at lower cost.

We are located in the loop right next to Union Station. Be part of a company that is striving to make an impact on the way you think about your health. We are building a strong positive culture of like minded individuals that are excited about making an impact on the way you live each day. 

Do you want to be part of a fun and fast-paced startup that defines the next generation of consumer healthcare engagement? 

Accepting applications for higsters!! 

Position Summary:

Seeking an energetic, dynamic Sr. Technical Support Analyst that will be capable of performing extensive troubleshooting, API support, customer support, and identifying technical solutions.

Responsibilities:

• Provides customer support, API support, troubleshooting, and assists others in identifying and applying technical solutions.
• Troubleshoot and resolve all levels of hardware, software, network, and database issues for kiosks
• Responsible for working directly with 3^rd parties to resolve issues.
• Develops best practices to address high-trend support issues, assists in policy creation and implementation.
• Responsible for ensuring electronic delivery of data results for customers across all platforms.
• Provides technical leadership and training for lower level technical support analysts.
• Recommend suggestions to improve efficiencies

Qualifications:

• You have 3 to 4 years of technical support experience, including 1 year of health/tech support experience
• You have a technical background; bachelor’s degree.
• Healthcare Industry experience
• You must be detail-oriented, strong troubleshooting capability and resolve technology problems.
• Ability to communicate technical topics via verbal, conversational, and written media to various audiences
• Strong customer service orientation and ability to interact well with diverse end-users and technical staff are required.
• You have demonstrated an ability to work in a fast-paced, ambiguous and frequently changing environment while prioritizing and managing multiple sets of responsibilities.
• You have experience and/or desire to work with hardware products.

Higster Benefits:

• Competitive base salary and incentive plan
• Equity
• Benefits package
• Unlimited PTO
• Sick Time
• 401(k)
• Paid Gym Membership
• Happy-Hours; Ping Pong, Pool Tables, Shuffle Board; FoosBall Table