Senior Director, Merchandising Strategy

| Chicago

We are seeking an exceptional professional to lead Merchandising across Groupon in North America. The Head of Merchandising Strategy will own seven diverse lines of business (Goods, Travel, Things To Do, Health & Beauty, Restaurants, Home & Auto and Retail) to market to 50M+ consumers and deliver over $3.9B gross billings in North America.

 

This key leadership role will optimize messaging across 1.3B weekly email and push consumer touchpoints. The Head of Merchandising will oversee Merchandising teams supporting each local business, end to end merchandising operations, and all North American asset allocation, merchandising campaign development and calendar management. You will be a Business Owner and Partner with:

  • Marketing Teams - SEM, Display, Affiliate, SEO, Social, Brand/Offline

  • Relevance (deal assignment algorithm) Product & Engineering

  • Merchandising Product & Engineering

  • Mobile + Web Apps Product

  • Creative Services Teams

Responsibilities:

  • Develop asset allocation strategy, campaign development, and promotional activity to deliver P&L

  • Translate North American business priorities into operational tactics with marketing channels, product teams, GM’s and creative services to achieve financial and strategic goals

  • Ensure high degrees of collaboration between leaders, dotted line and direct (Product, Engineering, Marketing, Creative Services and Revenue Management)

  • Take unstructured problems and drive analysis. Ability to manipulate complex data and move past simple insights into actionable recommendations      

  • Conduct statistical tests for merchandising optimization

  • Optimize workflow and improve processes to maximize cost saving opportunities across the organization

  • Build a winning culture that encourages innovation which results in significantly enhanced business performance

  • Build amazing teams; establish motivating stretch objectives for team members that align with company objectives; encourage coaching and mentoring, focus on the development needs of employees and ensure collaboration and teamwork

  • Effectively balance efficiency improvements and placing bold bets on growth

Qualifications:

  • 10+ years of experience in ecommerce and/or general management and/or strategic consulting

  • Breadth of experience is valuable, e.g. marketing, business strategy, analytics, product, etc. within e-commerce

  • Must have Merchandising, Online Marketing or P&L experience within e-commerce company with revenues >$100M

  • A demonstrated track record of development and execution of creative, innovative strategies to meet both the right long term outcomes and short term results

  • Demonstrated strength in conceptual strategy and execution

 

Personal Attributes:

  • Roll up your sleeves management style

  • Must be able to see the bigger picture and understand relationships between complex issues when problem solving

  • Anticipates, mitigates, and manages risk to top and bottom line - both short term and long term

  • A relentless focus on data-driven decision making

  • The ability to lead and influence across diverse stakeholder groups

  • Polished yet scrappy, entrepreneurial, self-starter who can manage multiple projects simultaneously and drive them to completion effectively. Ready for the demands of a high energy, fast-paced company environment

  • Creative thinker who can come up with innovative and effective ways to ensure all goals are met

  • Strong leader who can command respect and build a high-performing team.

  • Strong strategic thinking skills, as well as exceptionally strong communication skills

  • High impact personality; highly energetic and enthusiastic; unpretentious; hands on operations style and approach.

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.
600 W. Chicago Ave Suite 400, Chicago, IL 60654

Insider's spotlight

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

Perks of working here

401(K)
Casual Dress
Commuter Benefits
Dental
Game Room
Health Benefits
Generous Parental Leave
Recreational Clubs
Unlimited PTO
Vision
Volunteering Opportunities
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